Beverage Manager at Sonesta Hotels International Corporation in Austin, Texas

Job Description:

Job Description Summary

The Beverage Manager plans and directs the activities of the beverage operation. Assure exceptional service by addressing guest service needs, issues and complaints. Control budgeted numbers by properly ordering alcohol for the proper business levels and completing inventories. Assure a safe and happy work environment by using the same courtesy and professionalism with employees. Assist in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a leader and role model.

Job Description

Estimate drink consumption, place orders with suppliers, and schedule delivery of fresh food and beverages.

• Resolve customer complaints about food and beverage quality or service.

• Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations are obeyed.

• Maintain budget and prepare payroll, and internal records.

• May use computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.

• Good working knowledge of point of sale system with ability to update menu

• Check quality of deliveries of wine, beer, liquor and fresh food and baked goods.

• Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.

• Arrange for maintenance and repair of equipment and other services.

• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.

• Select or create successful menu items based on many considerations, and assign prices based on cost analysis.

• Recruit, hire, and oversee training for staff.

• Schedule work hours for servers and kitchen staff.

• Monitor food preparation and methods.

• Communicate with customers, sales reps, and suppliers.

• Oversee the food preparation, checking the quality and size of the servings.

• Post and keep records of health inspection reports.

• Change menu items. Create new ones. Consider new items that have been popular in the past.

• Analyze recipes to decide costs for food, beverage and assign menu prices.

• Managers are often responsible for recruiting and hiring new staff.

• Orient staff and oversee their training.

• Schedule staff work hours, making sure that peak dining hours are covered

• Follow all company and safety and security policies and procedures

• Report maintenance needs, accidents, injuries, and unsafe work conditions to manager

• Complete safety training and certifications

• Ensure uniform and personal appearance is clean and professional

• Maintain confidentiality of proprietary information

• Protect company assets

• Anticipate and address guests' service needs

• Speak with others using clear and professional language

• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees

• Ensure adherence to quality expectations and standards.

• Helps cover Banquet functions as needed.

• Ensures all Food and Beverage areas are covered and maintained including but not limited to: Restaurant and bar, banquets, pool area, room service and the coffee shop.

QUALIFICATIONS AND REQUIREMENTS:

Minimum: Basic reading, writing, and math skills. Hotel experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

• Frequently standing up and moving about the facility

• Frequently handling objects and equipment to maintain the facility

• Frequently bending, stooping, and kneeling.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Basic reading, writing, and math abilities are needed when reading recipes, menus, banquet event orders, assignments, and completing checklists.

• May be required to work nights, weekends, and/or holidays.

SONESTA CORE GUIDING PRINCIPLES

Our Purpose: To add value to the lives of the people with whom we interact

Our Core Principles:

• Operate with Integrity and ethics

• Value our Employees as Individuals

• Provide service with passions

• Exceed customers' expectations

• Exceed owners' expectations

Associate/Leader G.U.E.S.T. Hospitality Behaviors:

• Greet or welcome everyone, warmly with a smile, including children

• Use eye and ear contact and guest's name during interactions

• Establish/anticipate needs; be knowledgeable about hotel area; offer services with enthusiasm and commitment

• Solve and own all requests/complaints and follow up to completion

• Thank everyone, establish an interest in guest's satisfaction, invite to return or offer

further services.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.