Manager, Delivery & Supplier Support at McKesson in Fort Worth, Texas

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


Job Description



Position Summary



The Manager will be responsible for overseeing the efficient operations of both the Delivery Support and Supplier Support teams with 20+ direct reports. The primary objective of this role is to ensure the smooth operation of both teams, while maintaining a high level of customer satisfaction. The manager will be responsible for developing and implementing strategies to improve efficiency and enhance overall performance. They will collaborate with various stakeholders, including staff, clients, and suppliers, to establish and maintain effective relationships. Additionally, the manager will leverage reporting to help analyze data related to various activities, identify areas for improvement, and drive continuous improvement initiatives. The ideal candidate for this position will possess strong leadership skills, an ability to handle high-pressure situations, and a proven track record of successfully leading complex operations.



Key Responsibilities

• Establish clear employee performance expectations and goals to drive accountability
  
  


• Manage employee performance by providing feedback, coaching, and mentoring
  
  


• Foster effective communication and collaboration among employees to promote a positive work environment
  
  


• Identify opportunities to enhance operational efficiency and performance
  
  


• Make informed decisions and develop action plans to drive organizational success
  
  


• Monitor and evaluate the implementation of strategies to ensure their effectiveness
  
  


• Establish and nurture positive relationships with customers, suppliers, and other business partners
  
  


• Collaborate with stakeholders to identify opportunities for mutual growth and success
  
  


• Develop and implement initiatives to enhance processes, increase efficiency, and drive overall performance
  
  


• Stay informed about industry best practices and implement them to continuously improve organizational operations
  
  


• Ensure teams are following all documented procedures for all calls and email case work
  
  

Minimum Requirement



6+ years of Supply Chain experience and 2+ years of supervisory experience.



Critical Skills

• 
  Strong flexibility and availability in work schedule is paramount, as this role will be responsible for overseeing the Delivery Support team, which includes the coordination and leadership of overnight shift.
  
  
  


• Strong computer skills showing proficiency using Microsoft suite of software applications, (Excel, Word, PowerPoint, etc.)
  
  


• Strong employee development, training/coaching experience as well as creating and following through on knowledge articles.
  
  


• Excellent verbal and written communication skills.
  
  


• Exceptional interpersonal skills: adept at cultivating and nurturing positive relationships with colleagues across all organizational levels, fostering a harmonious environment among team members, as well as fostering strong connections with external stakeholders and other divisions within McKesson.
  
  


• Proficient in employing creative problem-solving techniques to identify and implement effective solutions.
  
  

Additional Skills

• Demonstrates a capacity for critical self-reflection and a willingness to receive feedback on leadership behaviors, adapting and making necessary modifications as needed.
  
  


• Knowledge/experience with Salesforce, SAP, Power BI, and Tableau software applications preferred.Experience in a fast-paced work environment with fluctuating demand for services is essential.
  
  


• Excellent organizational skills.
  
  

Working Conditions

• Environment (Office, warehouse, etc.) -Office-Hybrid
  
  


• Physical Requirements (Lifting, standing, etc.) - Office-Hybrid
  
  

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$72,500 - $120,800



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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