Operations Support at McKesson in Memphis, Tennessee

Job Description:

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.


What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.


Operations SupportCurrent NeedWe are seeking a business coordinator for the Central Fill as a Service (CFaaS) business in Memphis, TN.



Key Responsibilities:




1. Customer Support:

• Ensure customer satisfaction by serving as primary customer contact, providing day to day account support and issue resolution:


• Communicate effectively with internal and external customers to provide issue resolutions and de-escalate customer concerns


• Coordinate with 3rd party couriers to proactively identify, communicate, and resolve customer shipping issues


• Periodically review transactions for accuracy and initiate updates, adjustments, and credits as needed•Oversee customer facing SLA's to ensure all response and notification timelines are consistently met

2. Implementation and Onboarding:

• Support CFaaS Director of Pharmacy Services to provide an efficient, accurate, and cost-effective customer implementation and onboarding experience:


• Support CFaaS Director of Pharmacy Services to create customer onboarding plan and timelines


• Partner with teams across the Enterprise to ensure all implementation milestones are achieved (Master Data, Sales, Contracts, Credit, PSaS DC Ops, etc.)


• Oversee customer account creation and setup (Salesforce, SAP setup, pricing leads, and invoicing)

3. Inventory Support:

• Work closely with the local CFaaS team to provide support across a broad range of activities to proactively meet business needs:


• Maintain inventory, supplies and, equipment, and other facility expenses within budget and to meet customer expectations


• Assist in daily / weekly monthly inventory reconciliation


• Other duties as assigned by management.

Shift Details: Monday - Friday 9:00 am - 6:30 pm. Overtime as required



Minimum Requirements:

• 1+ years of related experience

Critical Skills

• Excellent communication skills in all forms (verbal, written, and listening)


• Prioritization skills to balance the needs of internal/external customers


• Ability to manage multiple priorities, projects, and tasks and ensure deadlines are met


• Ability to interact with all levels of employees and management


• Strong organizational, time management, and follow-up skills


• Proficient in Microsoft office suite


• Analyzing Data

Preferred Requirements:

• Pharmacy knowledge a plus

Working Conditions:

• General office environment

Career Level - IC - Operations Support - O2


We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.



Our Base Pay Range for this position



$15.38 - $25.63



McKesson is an Equal Opportunity Employer



McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.



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