IT User Support Specialist at Indiana University in Bloomington, Indiana

Job Description:

Department



INTERNATIONAL AFFAIRS (UA-INTP-IUBLA)



Department Information




About the Office of the Vice President for International Affairs (OVPIA)



The Vice President for International Affairs and the teams of staff in OVPIA¿s offices are the stewards of international activity across all campuses of Indiana University. We provide strategic leadership and advocacy for all international programs and projects and coordinate the resources necessary to sustain their growth. Our goal is to enable as many students, faculty, and staff as possible to pursue international and intercultural knowledge and experiences and to become engaged global citizens.


Learn how OVPIA provides leadership and support for IU¿s international efforts.


Within OVPIA, the Office of International Services (OIS) is dedicated to helping international students and scholars achieve their goals. Our staff recruit, admit, and enroll international students from all over the world. We provide social and cultural programming and visa- and immigration-related advising among other assistance to all international students and scholars. Join our nationally recognized team and help us serve the amazing and incredibly diverse international population at IU.


Read more about the Office of International Services



Job Summary



This position provides technical support to IU and client institutions for the sunapsis software. Sunapsis is an IU developed application used system-wide at IU and is also being licensed by 120+ other institutions of higher education. Learn more about sunapsis.


General Responsibilities

• Provides technical consulting, advising, and systems analysis services for client-supported software and systems.


• Utilizing system analysis techniques and procedures, conducts research and evaluates use of existing technology solutions and their future releases, new product releases of client software, and emerging technologies, applications, and industry trends.


• Provides advice for best practices of deployment of collaboration solutions; partners with appropriate technical staff on unique problems requiring specialized knowledge.


• Stays up-to-date on emerging technologies, trends, and best practices; makes recommendations to improve IT support processes and procedures.


• Communicates effectively with clients in resolving escalated issues.


• May provide informal and formal training to clients, faculty staff and students on information technology.


• Adheres to documentation standards (issues, resolutions, updates/changes).

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree (preferably in computer science or related field)

WORK EXPERIENCE



Preferred

• Some experience providing technical computing support to users via direct consultation, development and delivery of computing education, writing user documentation, or related experience


• Experience working in a Higher Education setting


• Experience with U.S. Immigration regulations

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Possesses flexibility to work in a fast paced, dynamic environment


• Seeks to acquire knowledge in area of specialty


• Friendly and service-oriented


• Excellent organizational skills


• Sound understanding of network fundamentals, and understanding and application of existing industry best practices


• Knowledge and skill in recent Microsoft Office suite


• Familiarity with recent Microsoft Windows and Macintosh client OSes, Exchange, common email clients

Preferred

• Ability to read and write basic SQL queries and basic understanding of relational databases

Working Conditions / Demands



This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



Bloomington, Indiana


Ferguson International Center


This position is eligible for remote work on an ongoing basis. Remote work arrangements are subject to change based on university policy and business needs.



Advertised Salary



$45,000 - $55,000 annually



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Core


FLSA: Exempt


Job Function: Information Technology


Job Family: IT User Support


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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