Care Coordinator II at BC Forward in Tampa, Florida

Job Description:

Care Coordinator II



BCforward is currently seeking a highly motivated Care Coordinator II for an opportunity in Remote!




Position Title: Care Coordinator II


Location: Remote


Shift timing : Monday - Friday 9:00 am - 6:00 pm


Anticipated Start Date10/21/2024


Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months of contract with possible extension


Job Type: [FULL TIME (>=30 HRS WEEKLY)], [CONTRACT], [Remote]


Pay Range: $22- $25/hr



**Job Description: Care Management Support Specialist**

**Position Purpose:**

The Care Management Support Specialist plays a vital role in ensuring that care management activities are effectively executed, with a focus on delivering quality services, maintaining continuity of care, and achieving high member satisfaction. This position involves engaging with members through telephonic outreach or home visits to support care plans and service coordination, as well as addressing inquiries and documenting care activities.

**Key Responsibilities:**

- **Member Outreach:** Perform outreach to members via phone or home visits to discuss and clarify care plans/service plans, including next steps, available resources, and address any questions or concerns. Provide ongoing education to members as appropriate throughout their care journey.

- **Care Coordination:** Coordinate care activities according to the care/service plan, collaborating with healthcare providers, community partners, and members/caregivers to accommodate any changes or progress in care needs.

- **Support and Communication:** Address various member and provider inquiries related to care/service plans. Communicate with care managers, practitioners, and other relevant parties to facilitate member services and ensure continuity of care.

- **Service Assessments:** Support the performance of service assessments and screenings for members, documenting their care needs and updates as required.

- **Record Maintenance:** Document and maintain member records in compliance with state and regulatory requirements. Ensure records are accurately distributed to providers as needed.

- **Policy Compliance:** Adhere to standards of practice, policies, and regulatory guidelines, ensuring compliance with contractual and regulatory requirements.

- **Referrals and Education:** Identify member needs and make appropriate referrals to Care Managers, community organizations, and Disease Managers. Provide education on benefits and available resources.

- **Additional Duties:** Perform other duties as assigned to support the care management process.

**Education/Experience:**

- **Education:** High School diploma or GED required.
- **Experience:** 1-2 years of related experience in a call center environment with familiarity in medical terminology.

**Required Skills:**

- Proven ability to engage with members effectively and provide clear explanations of care plans.
- Strong coordination skills to manage care activities and communicate effectively with various stakeholders.
- Experience in handling inquiries, documenting care needs, and maintaining accurate records.
- Knowledge of policies, standards, and regulatory requirements relevant to care management.
- Ability to perform outreach, assessments, and referrals efficiently.
- Proficiency in providing education on benefits and resources.



Benefits:



BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:



Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.


BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 229275 when responding to this ad.


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Job Snapshot




Employee Type

Contractor



Location

Tampa, FL (Onsite)



Job Type

Health Care



Experience

Not Specified



Date Posted

09/17/2024