Customer Service Support Level 2 at Beacon Hill Staffing Group, LLC in Houston, Texas

Job Description:

SUMMARY
Under general supervision, edit, analyze and interpret moderately complex incoming orders for a wide scope of product lines from customers, sales representatives and distributors to clarify terminology or supply missing information. Check pricing, inventory stock, and discounts, customer information and location, shipping instructions, etc. Coordinate pricing of special items with job quotes. Clarify order information or correct discrepancies as needed. Maintain all required records regarding price, discounts, product information, etc.


ADDITIONAL DUTIES AND RESPONSIBILITIES:

* Determines and schedules orders according to urgency.
* Contacts outside sales force and/or customers to resolve questions, inconsistencies, or missing data on orders.
* Resolve customer complaints via phone, email or fax.
* Use phone to reach out to customers and verify account information.
* Greet customers warmly and ascertain problem or reason for calling.
* Assist with placement of orders, cancelling orders, return requests and/or warranties issues.
* Act as company gatekeeper.
* Suggest solutions when a product is out of stock - substitutions.
* Attempt to persuade customer to reconsider cancellation.
* Inform customer of deals and promotions.
* Sell products and services.
* Utilize computer technology to hand high call volumes - B2B.
* Work with customer service manager to ensure proper customer service is being delivered.
* Cover switchboard as needed.
* Other duties as assigned by the Customer Service Manager.


Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.



California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/


Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:


Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.


Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com .


We look forward to working with you.


Beacon Hill. Employing the Future™