Financial Aid Specialist at Arkansas State University in Arkadelphia, Arkansas

Job Description:

Position #: A00251

Department: Office of Fin Aid and Scholarships -HSU

Employment Status: Full time (29-40 Hrs)

# of openings: 1

Proposed Salary Range: $35,000.00

Type of Employment: Staff

Location: Arkadelphia, AR - Henderson State University

Closing: 9/28/24


Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.

Position Summary:

The Financial Aid Specialist provides excellent customer service, guidance to financial aid applicants and their families, and obtains financial aid information throughout the financial aid process. This position is governed by state and federal laws and institution policy. This position reports to the Director of Financial Aid.

Duties & Responsibilities:

• Meets with students and parents concerning the financial aid application process, types of financial aid available, and deadlines for applying for aid, and assists in completing the required forms when requested;
• Respond to students and parents by email and phone to address financial aid questions;
• Complete assigned duties with a high degree of accuracy to ensure compliance while experiencing multiple interruptions;
• Maintain knowledge of policies of other departments (Registrar, Student Accounts. human Resources, Athletics, etc.) and understand the impact of them on a student's financial aid eligibility;
• Complete training workshops and attend conferences in order to learn and stay current on financial aid regulations and processing;
• Assist in interviewing students for financial aid office work-study, monitors work-study positions availability, and maintained time sheets;
• Work on special projects as assigned;
• Performs other duties as assigned

Knowledge/Skills/Abilities:

Ability to work independently as well as in a team environment.

Strong interpersonal skills.

Excellent verbal and written communication with the ability to communicate effectively with students, parents, staff and faculty.

Excellent interpersonal skills with a high level of customer service skills

Ability to work under pressure and meet timelines and objectives.

General Days/Hours:

Monday - Friday
8:00 a.m. - 5:00 p.m.
Additional hours as requested and/or needed
Regular and reliable attendance

Other:

Please note: all position postings close at 12:00 A.M. CST on the position closing date

Minimum Qualifications:

An earned Bachelor's degree OR a high school diploma and 2 years of experience.

E-Verify Participation Notice:

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

E-Verify Right to Work:

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf

PI249966781

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