Senior Porcess Lead at Infosys Limited in Richardson, Texas

Job Description:

In the role of Senior Process Lead, you will act as an expert for the project team to different stakeholders, ensure process compliances, resolution of escalations, track and report project status regularly and contribute to process improvements to sustain delivery predictability and meet client and internal commitments within the guidelines, policies and norms of the company.

In this role you will be responsible for client and team interactions, transition activities, quality and process compliance, knowledge management, internal/external audits and process compliance.

Responsibilities may include but are not limited to:

• Manage Learning & Development category stakeholders


• Handle Sourcing for indirect spend (Learning & Development category)


• Need identification, RFx Management, Strategy


• Creation, Negotiation and Final Decision on contract award up to a defined threshold


• Manage vendors for sourcing and ongoing performance


• Handling escalated vendor issue and resolving any conflicts


• Maintain preferred supplier list, vendor rate cards and advise stakeholders on right vendors


• Ensure proper reporting and communication management mechanism for success of the engagement.


• Identify and implement best practices and process improvement opportunities


• Resolve any escalated issues


• Identification of opportunities for savings


• Ensure that SLAs are met


• Quality Management activities


• Support table visualization requests and analysis

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.


• At least 6 years of experience related to the job description

• Experience in indirect category sourcing especially Learning & Development category


• Understands contracting nuances (contract language, requests for proposal, statements of work, change orders)


• Good client facing & client management skills


• Hands on Experience on e-sourcing tools


• Good communication skills and stakeholder management capabilities


• Ability to work in a fast-paced work environment

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

About Us:

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 57,694 employees from 111 nationalities, as of March, 2024.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.