Federal Program Manager at Strategic Business Systems in Annapolis Junction, Maryland

Job Description:

Strategic Business Systems


**Current and active TS/SCI with Polygraph clearance required**

Strategic Business Systems currently seeking highly qualified, experienced, and motivated candidates for a Federal Program Manager. The individual will joining an existing team to provide support for our Federal Government customer in the Annapolis Junction, MD area.

EDUCATION AND REQUIRED SKILLS:
- US Citizenship
- TS/SCI Security Clearance with polygraph.
- Bachelor's Degree
- Advanced degree preferred
- ITIL Certified preferred
- PMP Certified preferred
- 10 years' experience in Program/Project management or in like roles/business

JOB DESCRIPTION SUMMARY:
This expert-level Program/Project Management role oversees complex customer engagements, ensuring projects meet scope, time, budget, and quality expectations. It involves managing multiple projects, developing innovative ideas, and solving complex problems through in-depth analysis. The position provides expertise to project teams, guides process improvements, and helps establish policies. It represents HPE to clients, exercises significant independent judgment, mentors lower-level employees, and acts as a functional manager without primarily managing other employees.
RESPONSIBILITIES:
- Leverage deep technical expertise and industry knowledge to manage high-risk technology areas and customer groups.
- Develop solutions by integrating technical and business insights.
- Mentor and consult with team members, organizations, customers, and vendors on complex issues.
- Consult on service delivery, technology, and industry applications.
- Independently resolve technical and some business incidents.
- Provide strategic account support by maintaining high-level technical and operational expertise.
- Review and manage statements of work to meet customer requirements.
- Collaborate with manufacturing teams to plan, build, and ship systems.
- Manage projects with competing priorities effectively.
- Serve as a trusted advisor to customers and sales teams.
- Design and deliver support solutions, leading complex support projects.
- Suggest operational efficiencies and create contract-related documents.
- Manage customer expectations and contribute to operational methods impacting business strategy.
- Knowledge of HPE product portfolio is a plus.
- Lead Quarterly, monthly, and/or weekly meetings to manage support, applying project and task management for customer deliverables.
- SharePoint management and administration.

DESIRED SKILLS:
- In-depth knowledge of industry-standard network computing environments, operating systems, and applications.
- A basic understanding of technology to ask reasonable follow-up questions and track progress of a technical issue with customer.
- The ability to participate in a technical conversation independently with customer and internal teams.
- Some in-depth knowledge of corporate organization and policies.
- Thorough knowledge of HPE company products and services offerings, company organization, competition, third party products and market trends.
- Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge.
- Anticipate customer needs, develop proposed solutions, and build consensus.
- Provide Mission Critical customer recommendations to improve processes.
- Experienced knowledge of change management process and tools in complex
- environment.
- Advanced skills in project management, communication, analysis, and presentation.
- Expertise in area of focus and knowledgeable of future technology directions.
- Mission Critical and ITIL certifications.

About SBS:

Strategic Business Systems, Inc. (SBS) is a National Information Technology Services company headquartered in the Washington D.C. Metro area. SBS provides IT infrastructure design, integration, and operation services. Our expertise encompasses the full spectrum of infrastructure technologies, including the latest network, server, data storage, disaster recovery, security, and Internet technologies.

Security Requirements:

The candidate selected for hire must possess an active Top Secret/SCI security clearance, per client security requirements. Applicants who do not meet the security clearance requirement will not be contacted for this position.

Due to the nature of the government contract requirements and/or clearance requirements, US citizenship is required.

We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.

No unsolicited agency referrals please.

If interested in learning more about this opportunity, please send your resume to recruiting@sbsplanet.com .

EEO Disclaimer
SBS is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Accommodations
If you need an accommodation seeking employment with SBS, please email hr@sbsplanet.com . Accommodations are made on a case-by-case basis.

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