Patient Services Coordinator at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Patient Services Coordinator
Requisition Number	RE47321
Working Title
Department Name	7A820:Division of Pediatric Dentistry
Work Location	Lexington, KY
Grade Level	41
Salary Range	$15.83-25.30/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	HS
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	4 yrs
Required License/Registration/Certification	None
Physical Requirements	Sitting in front of a computer for extended periods of time.
Shift	Monday – Friday, day shift.
Job Summary	The Patient Services Coordinator will work at the front desk in the majority of clinics. This position acts as a contact for patients, visitors, vendors, and the community at large accessing services of the College of Dentistry via telephone contact, face-to-face encounters, and daily appointments. Welcomes all patients/family members/others to clinic in a friendly manner. This position is responsible for the check in registration of patients. The successful candidate will maximize patients’ financial coverage through proper registration and verification of benefits. Duties include: obtain demographics, verification of coverage and annual documentation of forms as required as well as scheduling of appointments collect co-pays and amounts due at time of service answer basic insurance coverage questions process and maintain registration information in the electronic health record screen and directs incoming calls process referrals provide excellent customer service Internal Employee Being Considered
Skills / Knowledge / Abilities	Customer service focus, teamwork, effective written and verbal communication, empathy, judgment, problem solving, organizational knowledge, attention to detail, accuracy, computer literacy, 95% accuracy on skills assessment, 95% accuracy on audit, computer literacy, proficiency with sequential numbers, sensitive to patient privacy.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Candidates with medical and/or dental office preferred.
Deadline to Apply	09/25/2024
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please indicate your paid employment experience in patient scheduling in a dental/medical office
   • None
   • Some, but less than 1 Year
   • 1 - 3 Years
   • 4 - 6 Years
   • 7 - 9 Years
   • 10+ Years
2. * How much paid employment experience do you have using multi-line phone systems for answering/returning patient or customer calls?
   • None
   • Some but less than 1 Year
   • 1 - 3 Years
   • 4 - 6 Years
   • 7 - 9 Years
   • 10+ Years
3. * Have you completed the UK College of Dentistry Patient Access training?
   • No
   • Yes
4. * Describe how your skills and experience make you a good fit for this position.

   (Open Ended Question)

5. * Where did you first see this position advertised other than on UK's online employment system?
   • HigherEdJobs.com
   • Diverseeducation.com (Diverse Issues in Higher Education)
   • HERCjobs.org (Higher Education Recruitment Consortium)
   • InsightIntoDiversity.com
   • Latinosinhighered.com
   • Indeed.com
   • A Colleague, Friend and/or Family Member
   • UK Job Fair
   • None of the Above

Applicant Documents
Required Documents

Optional Documents

1. Resume
2. Cover Letter

PI250039370

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