Customer Service Officer at BancFirst Corporation in Lawton, Oklahoma

Job Description:

Customer Service Officer (CSO)

Lawton, OK

LOCATION

Onsite Position

BancFirst, Lawton

501 SW C Ave.

Lawton, OK 73501

HOURS

Full time

SUMMARY

The CSO is responsible for Branch Management, Personnel Administration, Human Resources, Sales and Service of Bank Products, Operational Compliance, Operational and Sales Support, Financial Reporting, Accounts Payable, Building and Grounds Maintenance, Community Involvement, Departmental Support, and Special Projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BRANCH MANAGEMENT (MULTIPLE BRANCHES)

Ensure staffing of the depository and operations function within the branch is at a level necessary to meet customer demands

Oversee, direct and organize the work of the depository and operations function

Promote a culture of high performance and continuous improvement that values learning and a commitment to quality and customer service

Ensure staff members receive timely and appropriate training and development

Practice continuous communication across all branches

Establish and monitor staff performance and development goals, assign responsibilities and hold assigned staff accountable, set objectives, establish priorities, conduct annual performance appraisals and administer salary adjustments

Ensure workflow throughout the depository and operations function is evenly distributed and reviewed on at least a quarterly basis with department supervisors and/or employees

PERSONNEL ADMINISTRATION

Ensure execution of personnel policies and procedures as set out by BancFirst are followed

Ensure execution of timely Annual and Mid-Year Performance Development Reviews

SALES AND SERVICE OF BANK PRODUCTS

Knowledge of all depository products is at a level to effectively discuss product benefits and features with customers and prospects

Ensure CSRs/Managers/Tellers are adequately trained on all products within 12 months of hire date

All customers are provided with a level of concern and consideration that exceeds their expectations whether interaction is by phone or in person

COMPLIANCE

Satisfactory or better audit reviews

All internal/external audit concerns are addressed within one week of audit reports

All reporting is submitted by dates defined

OPERATIONAL AND SALES SUPPORT

Staff meetings are held at least bi-weekly

Performance reviews are completed annually

Performance standards are reviewed quarterly with each staff member and updated as needed

Scheduling and support of CSR/Teller/Manager staff is provided on an as needed basis

FINANCIAL REPORTING

All expenses are reviewed for accuracy and documentations, initialed, and forwarded to the President within 24 hours of receipt

BUILDING AND GROUNDS

Manage relationships/agreements with external partners/vendors

All buildings and grounds are maintained at a level acceptable to management

COMMUNITY INVOLVEMENT

Assume leadership roles within in the community

REQUIREMENTS AND QUALIFICATIONS

Demonstrate excellence and expertise in the fields of financial management, administration and operations

Excellent communication skills (both verbal and non-verbal)

Live in Comanche County

Proficient project and time management skills

Knowledge of business and management principles

Sound knowledge of finance, technology and administration

Management and Leadership knowledge and experience

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is an $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE/AA - BancFirst is an Equal Opportunity and Affirmative Action employer.

Diversity…Our differences enhance business performance.

PI250032332