Administrative Support Specialist at Life-Assist Inc. in Lenexa, Kansas

Job Description:

About this Opportunity:

Life-Assist is looking for a Administrative Specialist (AS) to operate as part of the Lenexa Customer Care, Sales, and Warehouse team.  The AS will interact with internal teams throughout the U.S., and customers via phone, email, chat, and in-person.

If you are detail-oriented, an innovative thinker, a level-headed problem solver, and someone who loves seeing a project through to completion, this could be the role for you.

As the Administrative Specialist, you will:

• Engage with customers by telephone, chat, in person, or by email to provide information about products and services, to take orders, or to obtain details of service issues.
• Provide support for Sales team via phone and email.
• Verify and submit orders and backorders to the warehouse for processing; keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve service or billing concerns by coordinating with the internal department to find solutions.
• Respond promptly to customer needs and follows through to ensure high satisfaction; check to ensure that appropriate changes were made to resolve customers' problems; refer unresolved customer grievances to designated departments or to manager for further investigation.
• Interface with Products Specialist to obtain product specifications, identify new products or substitute products as necessary.
• File claims with outside transportation companies as necessary.
• Coordinate with purchasing department to understand inventory fulfillment timelines, backorder status, recalled products, and vendor-specific shipping guidelines
• Act as a site administrator of Life-Assist website and assist customers in navigating the website.
• Collect prescription authorization forms from new and existing customers.
• Communicate with customers licensing and purchasing requirements related to prescription only item; verify customer medical license status; coordinate with Compliance Department to resolve customer licensing issues.
• Identify and report to management potential fraud, theft, or loss concerns.

If this sounds like you, we would like to hear from you!

Who Are You?

• BA/BS or Associates degree preferred
• 3+ years of related experience; or equivalent combination of education and experience.
• Experience in medical equipment products and/or distribution industry a plus
• Strong computer skills including Microsoft Suite
• Ability to multi-task and handle many projects at once
• Excellent organizational skills and sense of urgency
• Work with limited supervision
• Can manage difficult or emotional customer situations

Who Are We?

At Life-Assist we show up every day, so we can “Help Heroes Save Lives”.  Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders can do their jobs as easily and effectively as possible.

When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference.  Our culture is extremely important to us.  We aren’t about what we sell.  We are about what we stand for.

Life-Assist employees enjoy a positive and supportive environment where they encouraged to develop their skills and talent to their fullest potential.

What We Offer:

We believe in showing employees how valuable they are to Life-Assist.  That is why Life-Assist offers a comprehensive benefit package that aims to meet the needs of our valued employees and their families.  Check out what you can expect when you join our team:

• 15 accrued days Paid Time Off
• 7 Paid Holidays, 2 floating holidays, Spot Bonuses, Longevity Awards
• Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay and EAP
• 401K Retirement Savings Plan with a match
• Tuition Reimbursement
• And much, much more…….

If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please submit your resume.

It is the policy of Life-Assist, Inc. (“The Company”) that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. EEO M/F/Vet/Disability