Customer Service Engineer at Siemens Medical Solutions USA, Inc. in St. Louis, Missouri

Job Description:

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.


Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.


Apply now for the position of Customer Service Engineer and you will join our Ultrasound Service team based in the greater St. Louis Area, where you will perform service, preventative maintenance, modifications, and installations on medical imaging equipment at customer sites with minimal supervision. The primary Imaging Modality for this specific Job opening is for Ultrasound Equipment. Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.



This is a Customer Service Engineer position in the St. Louis area with travel required.




Your Role:

• Manage installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard for patient care.


• Work with Regional Service Director to achieve individual goals and targets for the region.


• Ensure all work and equipment adhere to all state and federal regulatory requirements.


• Required to submit any documentation required to remain in compliance with serviceable repairs.


• Maintaining a clean driving record in compliance with company fleet vehicle policies.

Your Expertise:

• Background maintaining electronic equipment, either in or out of a healthcare environment.


• MS Office, e.g., Word, PowerPoint, Excel, and Outlook).


• Desire to work with our latest technology and learn about new software and hardware solutions.


• Passion to deliver customer centric solutions to customers.


• Requires someone to work well without supervision, be a self-starter and can independently manager their time/schedule.


• Willingness to travel and flexibility, for both day to day work and required company training.

Required Skills, Education and Experience for this position:

• Associate degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.


• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.


• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.


• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.


• Expertise in troubleshooting, diagnosing, and solving complex technical issues.


• Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event.


• Must be able to be compliant with hospital credentialing requirements.


• Ability to work professionally with all levels of hospital organization staff.


• Excellent organizational, time management, written and verbal communication skills.


• Ability to travel >75% of the time.


• Ability to function within and support a team environment and build strong working relationships.


• Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.

Who we are:



We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.



How we work:



When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers



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