Wells Fargo is seeking a dynamic Lead Software Engineer to join the Enterprise Application & Cloud Transformation team to realize a world class, next-gen Contact Center as a Service solution for the firm, creating an innovative and efficient customer and agent experience.
In this role, you will:
Lead complex technology Cloud initiatives including those that are companywide with broad impact.
Act as a key contributor in automating the provisioning of Cloud Infrastructure using Infrastructure as a Code.
Make decisions in developing standards and companywide best practices for engineering and large-scale technology solutions. Design, Optimization and Documentation of the Engineering aspects of the Cloud platform.
Understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives.
Review and analyze complex, large-scale technology solutions in Cloud for strategic business objectives and solving technical challenges that require in-depth evaluation of multiple parameters, including intangibles or unprecedented technical factors.
Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals.
Build and Enable cloud infrastructure, automate the orchestration of the entire Azure/GCP Cloud Platforms for Wells Fargo Enterprise.
Working in a globally distributed team to provide innovative and robust Cloud centric solutions.
Closely working with Product Team and Vendors to develop and deploy Cloud services to meet customer expectations.
Required Qualifications:
10+ years of Contact Center industry experience with design, development, testing, integration with vendors, CRMs and business applications.
Proven knowledge in one or more of the contact center sub domains such as: IVR/IVA, NLU/NLP, Routing, Recording and Analytics including Transcription, Outbound, Work force Management or Optimization, Historical Reporting & Analytics, Real Time Omni channel Agent experience and customer journey, CX/AX experience optimization using AI/ML
7+ years of experience with JAVA, Spring Boot, Kafka, Distributed Caches (GemFire, Redis), Elastic Search technologies, GraphQL, and NoSQL Databases (Cassandra or Mongo), Graph Databases, Public Cloud Marketplace services
Full stack application development is a plus. 3+ years of real time low latency, front-end Web applications React, Redux, RXJS, Typescript, progressive Web Apps with responsive design with Rest APIs, real time eventing gRPC or Web Sockets using Micro front end architecture.
Deep Domain Driven Design experience with cloud native Microservices designed and developed for massive scale and seamless resiliency, deployed on PCF/VMWare Tanzu, K8s or Serverless cloud technologies.
Sound knowledge on automated testing frameworks for Unit testing for Java/Python and UI Micro services, Service Virtualization and Contract Testing, API Testing with Blazemeter/JMeter, WebRTC signaling and audio testing including audio quality, performance stress and load tests, and chaos resiliency automated testing for full stack, lower environment data conditioning and testing.
System level testing through code (unit-level testing) and Experience identifying and developing automation frameworks and synthetic tests for policy validation.
Overall 5+ years of experience, 3+ years working with GCP or alternate public/hybrid cloud and a proven track record for the below mentioned skills.
Experience working in Agile environment and product backlog refinement against ongoing engineering work, Agile at scale, conducting discoveries and process improvements to accelerate software development .
Expert and champion on NFR aspects for mission critical solutions at scale and leading the software development teams and instrumenting backlogs with shift left practices.
Must have 3+ years of hands-on experience with TrueCD, DevOps with Cucumber, Jenkins,
Knowledge of Infrastructure as Code tool Terraform and GitHub, understanding of concepts and familiarity working within modern IaC/EaC pipelines.
Scripting and infrastructure automation, including Python/Go, Shell, Gherkin, PowerShell etc.
Enterprise Change Management and change control, experience working within procedural and process driven environment to create and maintain a strong risk and control posture.
Proven experience of accelerated integration through cookbooks and blueprints, across vendors as well as enterprise CRM and ecosystems through design by contract and de-risking approaches with shift left.
Must have professional cloud certification on Azure/GCP or other cloud provider.
Ability to rationalize risk controls into policy outcomes.
Should have good understanding of GCP or Public Cloud or AI Governance approach and solutions.
Should have good understanding of Network Security Experience and Enterprise Architecture and OWASP Security practices exemplified through previous projects.
Desired Qualifications:
Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences.
Ability to deliver & engage with partners effectively in a multi-cultural environment by demonstrating co-ownership & accountability in a matrix structure.
Delivery focus and willingness to work in a fast-paced, enterprise Agile environment.
Proficient and have a thorough understanding of GCP Platform knowledge.
Proficient and have a thorough understanding of Security best practices.
Should have good understanding of Network infrastructure knowledge and experience.
Should have good understanding of Monitoring and logging across multiple discrete platforms.
Posting End Date: 26 Sep 2024 *Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.