Server - Arch & Tower (Robert Mondavi Winery) at Constellation Brands in Napa, California

Job Description:

Job Description

Arch & Tower Summary

Hospitality Experience will reflect a modern luxury sensibility in which pretension and status-seeking are displaced by 

the warmth of welcoming, gracious service. The brand personality will be brought to life through service that is at once 

meticulous while setting all guests at ease. There will be a magnetic energy and shared sensibilities that provide guests 

a sense of belonging to our community of visionary pioneers: A Collective of Soulful Spirits. Culinary arts will be 

integral to hospitality, intrinsic to the brand DNA and the exploration of wine, food and culture which results in ‘future forward’ hospitality that enchants, surprises and delights guests, making RMW the most talked about experience in 

Napa Valley.

Position Summary

The Server is responsible for the overall guest experience, displaying a high degree of knowledge of the cuisine, wine, 

standards, and culture of the Arch & Tower branded experience. . Experiences may include but not limited to lunches, 

dinners, Special Events and meetings which may take place on days, nights, and weekends. Communicates guest 

specifications and requirements to the Manager/Lead to provide an unparalleled Arch & Tower experience through 

proper delegation and communication. The primary functions of this position are delivering an exceptional visitor 

experience, world-class customer service, promoting the sale of wine, wine club and merchandise, all while enhancing 

our brand at The Arch & Tower.

Responsibilities

• Model the Core Values while continually striving to infuse their meaning, relevance, and impact into all aspects 

of your role.

• Represent the Company professionally through your personal appearance, communication, and respect for 

others striving to exceed the standards of cleanliness, service, and guest satisfaction. 

• Demonstrate ownership of job responsibilities though focus, determination, and attention to detail with the goal 

of elevating the guest experience in every interaction.

Revision Date 3/1/23

• Act with integrity, honesty, and knowledge, working towards achieving personal fulfillment rather than public 

attention.

• Demonstrate an attitude of inclusivity and teamwork by working collaboratively with peers to identify positive 

solutions to problems or issues. Be open and receptive to different perspectives and approaches. 

• Uses equipment, supplies and other materials with a focused effort to reduce waste and increase safety.

• Embraces the ability to work with a diverse and multiethnic and multicultural work environment. Welcomes 

suggestions and new ideas as an opportunity to learn, grow and improve professionally. 

• Anticipate and respond to guest needs in a respectful and timely manner.

• Promote and sell wines and merchandise by delivering exceptional guest experience in tasting wines, pairing 

culinary pairings, and guiding purchasing decisions to contribute and achieve financial goals measured against 

business KPI’s

• Articulate and educate guests on wine and food pairings

• Share knowledge about all wines and merchandise in an elevated, open, and friendly manner with the goal of 

helping customers develop enthusiasm and appreciation of our wines and brand.

• Support member retention efforts by promoting membership in wine club as applicable.

• Greet all guests promptly and graciously and provide knowledgeable, consistent, and courteous responses to 

questions, complaints and/or problems. Ensure that all problems are resolved to the customer’s 

satisfaction. Refer to management as appropriate.

• Host specialty programs or experiences as assigned.

• Fulfill customer orders and use point of sale/cash register to complete sales. Properly operate cash registers and 

accurately follow transaction procedures so as to fulfill this integral part of guest experience.

• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery.

• Ensure that merchandise displays and tasting bar are kept in immaculately clean, organized condition at all times.

• Setup tasting bar with necessary supplies. Wash and buff tasting glasses and assist with another setup/cleanup 

as needed.

• Serve tasting food pairings as ordered by guests, following all appropriate food handling procedures as well as 

SOPs.

• Record tasting wines used. Ensure empty bottles are put in appropriate holding area for inventory.

• Ensure merchandise is tagged, fold clothing as needed, and assist in keeping stockroom neat and organized. May 

assist with quarterly wine or merchandise physical inventories as needed.

• Promote and represent winery by pouring at off and on-premises special events.

• Assist in training and orientation for new and/or on-call staff.

• Maintain, update, and expand knowledge of the winery, viticulture, enology, and food by participating in 

educational training, seminars, and tastings within the Winery and through outside sources. Periodic knowledge 

tests will be facilitated to ensure first class service standards are maintained.

• Understand and comply with all federal and state laws regarding the operation of a winery retail tasting room.

• Understand and comply with all Constellation Brands compliance policies and regulations.

Minimum Qualifications

• Knowledge of wines, culinary and culture (of brand mission of Robert Mondavi Winery/Arch & Tower)

preferably in a 4 or 5-star environment with complete understanding of proper service standards, catering, food 

service and table settings.

• Knowledge wine production and the wine industry.

• Must be available to work a flexible schedule including nights, weekends, and holidays

• Organized and self-motivated with the ability to make decisions that are best for the guest, team, and

organization.

• Excellent people skills with the ability to work in team-based environment.

• Exemplary attention to detail and an unwavering dedication to quality with a desire to maintain an elevated 

level of customer service always.

Revision Date 3/1/23

• Proficient at all software and platforms of technology to perform duties to ensure an elevated experience for 

guests and accuracy for company.

• Ability to work under pressure and on tight deadlines and to multi-task effectively

• Excellent communication skills required, both verbally and in writing, to provide clear responses to clients and 

directions to internal hospitality management team and employees.

• Strong organizational and time management skills 

• Excellent verbal and written communication skills with a genuine desire to help customers in a friendly, 

courteous, and professional manner. 

• Professional phone and email skills with a strong team-oriented work ethic.

• Must be 21 years of age and possess a valid driver’s license. 

Preferred Qualifications

• Prior experience in a high-volume, luxury retail, restaurant, or hospitality environment with knowledge and 

experience of elevated level wine and food service standards and an understanding of luxury décor and 

presentation

• 2+ years reservation/property management software experience preferably Shopify, Tock, Tripleseat 

• TIPS/Responsible Beverage Service certified

• Food Service certified

• Foreign language skills a definite plus

Physical Requirements/Work Environment

The employee frequently is required to sit or stand for long periods of time. The employee is occasionally required to 

lift and/or move objects up to 50 pounds. Frequent walking, including going up and down stairs and bending are 

required. 

Work Environment: Working conditions at an event and/or the main service property may require the employee to be 

outside for extended periods of time and/or occasionally in a kitchen with slippery floors. Irregular shifts, nights, 

weekends, and long hours may be required, particularly when working an event.

Location

Napa, California

Additional Locations

Job Type

Full time

Job Area

Hospitality & Retail

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

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