Supervisor, Behavioral Health Services at Signature Health, Inc. in Lakewood, Ohio

Job Description:

Description

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits:

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more


• Robust earned paid time off program (PTO)


• Federal Loan Forgiveness Program (available on eligible roles)


• Tuition & Professional Development Assistance

Reporting to the Manager, Behavioral Health Services, the Supervisor, Behavioral Health Services will provide oversight and clinical direction for a team of treatment providers including counseling, case management and peer support professionals. The Supervisor, BH Services will provide exemplary clinical and administrative leadership, maintain professional demeanor in appearance and communication, and serve as an excellent representation of leadership and the organization.

HOW YOU'LL SUCCEED

• Supervise and oversee the daily objectives of the Behavioral Health Services team.


• Provide oversight of service provision for a team of 12-15 staff members to ensure that the team delivers high quality and effective treatment to patients in a safe and healthy clinical environment.


• Provide ongoing training, coaching, consultation and support to supervisees.


• Utilize technology and performance metrics to monitor employee and team performance.


• Provide ongoing assessment and monitoring of supervisees' individual performance, including clinical competencies, productivity, and adherence to policies and procedures.


• Document staff progress in clinical supervision logs and performance reviews.


• May provide clinical supervision to staff seeking independent licensure or supervisory designation, per the policies and practices of their licensing board.


• Offer professional growth opportunities to supervisees and BH teams to enhance clinical functioning and continuous development.


• Actively lead team meetings and process improvement initiatives to continuously improve work productivity, work flows and efficiency of the team.


• Work effectively with teams to achieve mutual goals while encouraging individual contributions and responsibility.


• Encourage your team's active engagement and participation in all staff meetings and trainings.


• Serve as a role model for safe and effective crisis management by actively responding to crisis situations, adhering to agency emergency protocols, and educating staff on safety protocols and best practices for crisis intervention.


• Exhibit a clear understanding of and adherence to incident reporting, patient rights and grievance procedures and mandated reporting.


• Maintain high ethical standards and serve as a leader and role model in recognizing and resolving ethical dilemmas.


• Ensure that clinicians operate within their scope of practice.


• In consultation with the legal department, guide staff through activities involving the criminal justice/legal system.


• Assist the Manager, Behavioral Health Services with program development.


• Conduct quality peer reviews, utilization review, quality assurance, and level of care reviews.


• Monitor and ensure compliance with CARF, OHMAS and professional standards.


• Maintain clear communication with referents and designated liaison persons.


• Assist Manager, Behavioral Health Services with interviewing potential employees and onboarding new hires.


• Comply with all agency policies and procedures.


• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.


• May be required to perform telehealth services as determined by Signature Health.


• Produce accurate, timely and professional clinical documentation within scope of practice.


• Complete compliance training provided by Signature Health and adhere to all compliance requirements.


• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.


• Other duties as assigned.

Requirements

KNOWLEDGE & EXPERIENCE

• Master's Degree required.


• Valid unencumbered, LISW-S, LPCC-S, or IMFT-S license in the state of Ohio required.


• American Heart Association (AHA) Basic Life Support (BLS) certification required.


• High proficiency with computer software including but not limited to health information management system, billing software, insurance websites, and Microsoft Office.

• Work is normally performed in a typical interior/office/clinical work environment.


• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.


• Requires periods of sitting, standing, telephone, and computer work.


• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.


• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.


• Possible exposure to blood borne pathogens while performing job duties.


• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.


• Sufficient dexterity to operate a PC and other office equipment.

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy. This policy requires employees to obtain an annual flu vaccination. A medical and/or religious exemption may be submitted for review by the Signature Health Review Committee. Exemption requests are not guaranteed to be approved. Signature Health is a drug-free workplace. After receiving a conditional job offer, all applicants must successfully pass a pre-employment drug screen.