bePromoting is a fast-growing promotional marketing business specializing in custom apparel and promotional items for businesses, schools, and sports teams. Our mission is to deliver high-quality, branded merchandise that elevates our clients' visibility and makes their organizations stand out. We are looking for a dedicated part-time customer service representative to help manage our expanding client base and ensure smooth operations.
Position Overview:
The Part-Time Customer Service Representative will play a key role in our operations, providing exceptional support to clients and helping to manage order processing, vendor relationships, and production coordination. This person will work closely with both our in-house team and external vendors to ensure timely delivery of products that meet our clients' specifications.
Key Responsibilities:
Order Processing: Handle incoming orders, review product details, and ensure all necessary information is complete before passing orders to production.
Vendor Management: Communicate with vendors to confirm order details, track shipments, and address any discrepancies or delays.
Client Quotes: Prepare and send detailed quotes to clients for custom apparel, promotional items, and other services.
Client Communication: Act as a point of contact for clients, providing updates on order status, answering inquiries, and ensuring customer satisfaction.
Production Coordination: Work closely with both in-house production teams and outsourced vendors to ensure orders are completed accurately and on time.
Issue Resolution: Address any production, shipping, or vendor-related issues and resolve them efficiently, keeping clients informed throughout the process.
Qualifications:
Previous experience in customer service, order processing, or sales support preferred, especially in a promotional product, custom apparel, or printing industry.
Strong organizational and time-management skills, with the ability to handle multiple orders and tasks simultaneously.
Excellent written and verbal communication skills.
Proficient in using Microsoft Office Suite and comfortable learning new systems, such as order management software.
Detail-oriented with the ability to problem-solve and manage projects from start to finish.
Ability to work both independently and as part of a team, with a positive attitude and a client-first mindset.
Benefits:
Flexible working hours.
Opportunity to work in a dynamic and growing industry.
Supportive team environment.
Competitive hourly pay with opportunities for growth.
How to Apply:
Interested candidates should send a resume and cover letter outlining their experience and why they are a good fit for this role to brandon@bepromoting.com