Coastal Administrative Services ("CAS") is a local administrator for medical, dental, and vision insurance. Our primary goal at CAS is to provide high quality administrative services and to act as stewards of our clients' health care programs. CAS was founded in 1999 and we are a premier third-party administrator in the Pacific Northwest. We have helped hundreds of employers with their benefit programs and savings opportunities.
Our website is http://www.casbenefits.com
Summary:
The Customer Service Representative will be the first point of contact for customers and members. Under the general direction and daily supervision of the Team Lead and Human Resource Specialist, the Customer Service Representatives handle member communications via phone, email, fax, portal, and/or other methods. The representative will primarily handle inbound phones via our call center while responding to portal inquiries and emails. The representative will be able to interface with members and providers in all aspects of assisting member and providers with their benefit/claim's questions.
Below are some of the Duties/Responsibilities of a Customer Service Representative at CAS:
Respond timely to Customer Service Emails.
Answer Customer Service calls for roughly 6 hours daily (average representative will answer a minimum of approximately 35 incoming calls and place approximately 25 outgoing calls per day - totaling 60 calls per day).
Collection, sorting and distribution of mail and faxes.
Respond to member/provider portal inquiries/issues.
Update vendor W-9's.
Provider/Member outreach calls.
Calling on bills for members.
Project support for account management and/or claims administrators, as necessary.
Qualifications / Requirements:
High School diploma or GED equivalent, preferred.
Experience in call center setting, preferred.
Experience in healthcare customer service, highly preferred.
Bi-lingual Spanish, highly preferred.
Excellent interpersonal skills; must have a positive and upbeat attitude.
Must have excellent computer skills and be able to navigate windows and database systems efficiently.
Must be a hard worker, self-starter and problem solver.
Demonstrated excellence in organization and time management skills; be able to perform multiple tasks at any given point in time.
Exceptional phone and customer service skills.
Must be able to function well in a team environment.
Must be able to maintain composure when working under pressure.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
*FULL-TIME ONSITE POSITION, MUST BE ABLE TO PASS A BACKGROUND CHECK*