The Omni Fraud Analyst has the responsibility to provide comprehensive risk assessment and transaction reviews safeguard against fraudulent activities across all KnitWell brands. The specialist will utilize KnitWell's advanced fraud management platforms and various internal systems to monitor, analyze and communicate new fraud patterns.
The impact you can have
Daily review of all orders held in the fraud review que through the fraud prevention systems.
Responsible for ensuring the fraud que is cleared before end of day shipping cut-off.
Identify, analyze, and communicate fraud patterns to management, and provide recommendations for loss mitigation as needed
Daily review of 'Alternate Payment reports' generated via email for payments that do not systematically flow into our fraud systems.
Responsible for the monthly chargeback review and analysis of all uncaught fraudulent orders.
Stay on top of current fraud trends and tactics. Analyze new fraud patterns and adapt detection strategies to address evolving threats effectively.
Must be able to leverage disparate information sources, including websites and third-party tools, to research customer orders in a timely manner. Ensure transactions are valid, created for legitimate business reasons, and do not pose a risk to the reputation of client without compromising on customer experience or financial losses
Provide in depth analysis of current fraud rings found based on fraud names, zip codes, velocity trends, e-gift cards, and emerging trends.
Document and report findings from fraud investigations. Prepare detailed reports on fraud trends, incidents, and the effectiveness of implemented fraud prevention measures.
Ad hoc scope analysis as needed
You'll bring to the role
Bachelor's degree or equivalent experience
2 plus years of fraud prevention experience in the Omni retail environment, preferred.
In depth knowledge of fraud management applications
Knowledge of fraud risks associated with credit and debit cards, preferred
Excellent problem solving analytical and investigative skills, detail-oriented, independent thinking, and organizational skills
Strong verbal and written communication skills.
Strong Attention to detail.
Proficiency with MS Office suite with Excel skills.
Ability to work flexible hours.
Benefits
You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand's discount policies.
Support for your individual development plus opportunities for career mobility within our family of brands.
A culture of giving back - local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
Medical, dental, vision insurance & 401(K)*
Employee Assistance Program (EAP)
Time off - paid time off & holidays*
*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.
This position works in a hybrid model, with 2 days per week worked in the Mahwah, NJ location and 3 days per week worked remotely.
Equal Employment Opportunity
The Company is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated on the basis of qualificationsand ability without regard to sex (including pregnancy), race, color, national origin, religion, age, disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.