Onsite/ Hybrid/ Remote: Hybrid, 3 days a week onsite
Duration: 18 months
Rate Range: $50/hr on W2 depending on experience (no C2C or 1099 or sub-contract)
Work Authorization: GC, USC, All valid EADs except H1b
Must haves:
1) Strong proficiency and knowledge of Atlassian system
2) Experience with upgrades of Atlassian
3) Must have experience moving from data center to cloud environment.
Needs candidates well versed in Atlassian product
Description:
We are seeking a highly motivated and experienced JSW, JSM, Confluence Administrator to join our Program Management & Enabling Technologies team. You will be responsible for the administration, configuration, and maintenance of Atlassian products (Jira, Jira Service Management, and Confluence) to support our business processes and ensure the smooth operation of these tools serving key stakeholders such as Studio Executives, Financial leaders, Operational leaders, Project/Program Managers and Engineers. The ideal candidate will bring expertise in strong problem-solving abilities, and proficiency in configuring, customizing, and integrating Atlassian products to optimize business processes.
Responsibilities:
Manage and maintain Jira, Jira Service Management (JSM), and Confluence instances.
Configure and customize workflows, fields, screens, permissions, and notifications.
Develop and maintain custom scripts and plugins to enhance functionality.
Provide technical support to end-users, troubleshoot issues, and resolve them promptly.
Conduct training sessions for new users and create documentation for best practices and procedures.
Integrate Jira, JSM, and Confluence with other tools and systems used within the organization.
Automate repetitive tasks and processes using Jira Automation, REST APIs, and other relevant technologies.
Monitor system performance, identify bottlenecks, and implement solutions to optimize performance.
Regularly review and clean up unused or outdated configurations and data.
Ensure the security and integrity of Jira, JSM, and Confluence data.
Implement and enforce access controls, security policies, and compliance requirements.
Plan and execute system upgrades, patches, and maintenance activities.
Stay updated with the latest features and capabilities of Atlassian products and assess their applicability to the organization.
Works within the System Development Life Cycle
Excellent written and verbal communication skills
Ability to work effectively with remote teammates and users
Basic Qualifications: • 3+ years of hands-on experience administering Jira, Jira Service Management, and Confluence. • Strong understanding of Atlassian product architecture and best practices. • Proficiency in configuring and customizing Jira, JSM, and Confluence. • Knowledge of database management and SQL. • Excellent analytical and problem-solving skills • Excellent verbal and written communication skills • Creative and innovative thinker • Meticulous attention to detail
Preferred Qualifications:
Atlassian Certification in Jira Administration or other relevant certifications.
Experience with cloud and data center deployments of Atlassian products.
Familiarity with Agile and ITIL methodologies.
Experience with scripting languages such as Groovy, Python, or JavaScript.
Familiarity with integration tools like Atlassian Connect, REST APIs, and webhooks.
Familiar with Media & Entertainment data
Required Education:
Bachelor's degree in Computer Science, Information Tech