We are providing technical HVAC services for the commercial real estate market since 1968. By providing operational and financial strategies to our customers, we are able to positively impact bottom-line operating costs and reduce overall carbon footprint.
Relocation Assistance Provided
Profile Summary -
Standard work days are M-F, with occasional on-call after hours
This position is expected to work in excess of 40 hours per week during periods of high demand periods
Provides technical support and job site leadership to ensure a competent, highly qualified workforce; redeems customer commitments in a professional, high-quality, and timely manner while maximizing gross profit margins
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
Effectively manages and controls equipment, material, tool utilization, and costs while assuring proper staffing and efficient field operations
Audits required documents before the start of work to ensure all pertinent information is included; assures personnel doing the work are well informed of the scope of work
Provides current input and actively participates in regular review meetings on work progress, customer relations, field relations, internal administration, and other matters affecting service operations
Expedites and achieves schedules through the dispatcher; returns unused materials to suppliers for credit; closes all completed jobs and expedites release for billing
Provides sales personnel with leads and alerts sales personnel about competitive sales efforts
Ensures customer concerns are responded to quickly and efficiently while building and maintaining customer confidence and satisfaction
Able to influence and drive customer satisfaction; possesses the proper judgment to escalate procedures when an emergency arises so that customers' needs are met
Effectively communicates relevant information to customers regarding their systems, regardless of the customer's level of technical knowledge
Trains all levels of service technicians, apprentices, and interns; mentors service representatives on how to solve problems independently
In coordination with Service Manager, develops and implements programs to improve the skills of individual technicians and the work group as a whole; provides training assistance and support during evening training classes at our company.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building positive team morale; puts success of team above own interests
Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position
Ensures staff have read and are familiar with all safety procedures and manuals; provides ongoing training regarding on-the-job safety
Effectively audits the performance of staff and recommends appropriate personnel actions, including but not limited to hiring, termination, promotion, demotion, and compensation
Keeps technical knowledge up to date as to equipment and concepts; gains familiarity with new products and techniques as they are introduced
Belongs to and takes advantage of technical organizations to improve technical knowledge
Able to access rooftop units and work at heights and in some cases tight or enclosed spaces
Ideal Candidate -
Minimum 7 years of commercial service technician field experience
Must possess a valid driver's license and currently maintain a safe driving record as required by the company's insurance provider