Insight Global is hiring for Outbound/Inbound Customer Service Representatives to join one of our large healthcare call center teams. This will be calling insurance plan members to assist and/or schedule the Annual Wellness Visit, assist with finding new Primary Care Providers and may help members connect with member services for any benefit questions or concerns. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full time, 40 hour/week opportunity and attendance/hours will be tracked based on actual calling time.
The representative will enter the answers into the automated system online. This information will be transferred automatically to the end client where the database is held. There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system -- NO Macbook or Chromebook.
Typical Hours are Monday-Friday 9AM-5:30PM EST and this project will last until the end of 2024
Must-haves
5+ years of Customer Service Experience, both inbound & outbound
Good communication and professionalism
Can work 40 hours weekly
Windows 10 or 11 based system - NO MacBook or Chromebook
Must have a WIRED internet connection that belong to them/ their household. Cannot be public access
Must have USB headset
Internet Speed Test; Download Speed 25-50Mbps & Upload Speed 15-20Mbps
8GB RAM or Higher
Intel i5 2.8 Ghz or Higher
Plusses
Healthcare Background
Five 9 experience
This is a contract-based role at an hourly rate of $14/hour.
Offers are extended contingent on an Internet Speed Test and confirmation of suitable equipment for proper Work From Home capability.
Compensation:
$14.00/hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.