Provide exceptional service by responding to customer inquiries via phone, email, chat, and video within set response times
Maintain detailed records of customer interactions
Review and answer questions regarding medical insurance details with customers
Develop and maintain a consistent communication within the team
Collaborate with cross-functional teams to continuously improve the service experience
Proactively engage with internal and external stakeholders to ensure inquiries are resolved efficiently
Qualifications:
Bachelor's degree preferred but not required
Minimum 2 years of medical insurance experience
Proficient with Microsoft Office
Salesforce experience a plus
Strong written and verbal communication skills
Proficiency in problem-solving and customer relations
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.