Training Hours: 8AM to 5PM - Training can last over 2 months
Shift Hours after training: 9:30AM to 6:30PM
Pay Rate: $23
Temp to hire
Under general supervision, handles a variety of incoming customer calls and fulfills customer needs to ensure customer satisfaction.
May respond to e-mail inquiries.
Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Processes new orders based on customer requests. Tracks open orders to ensure completeness in a prompt manner.
Checks pricing and verifies availability.
Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
Uses computerized system for tracking, information gathering, and/or troubleshooting. Provides support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
Refers highly unusual situations to higher authority for review and reconciliation.
May assess needs and suggest/promote alternative products or services.
Customer service is the primary function, but may include minimal selling or promotion of products or services.
Requirements:
Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
Requires at least 2 years related experience.
Excellent written and verbal communication skills, including effective listening skills.
Ability to learn and understand technical terminology.
Must be able to work in a fast-paced goal-oriented environment.
Able to handle multiple tasks, stay organized, and focused on details.
Requires general knowledge of the organization, and thorough knowledge of company products and services.
Requires ability to navigate a computerized data entry system or other relevant applications.