Rumsey Construction & Restoration (RCR) is an industry leader in Columbia, SC, Charleston, SC, Charlotte, NC, and Augusta, GA. RCR is a local, independently owned and operated restoration, reconstruction, and remodeling company that specializes in disaster response; fire, water, smoke, and storm damage. We provide our services to residential and commercial property owners working with insurance based claims and repairs related to the loss.
Our Core Values: Teamwork, Resolute, Adaptability, Innovation, No Task Beneath Us
Mission: At Rumsey Construction and Restoration, our business philosophy is simple: go the extra mile - every time, for every client. We want to build lasting relationships with our customers. Every time we work with someone, we believe it is our responsibility to give them an outstanding experience - quality craftsmanship, attention to detail, superior customer service, and practical solutions that are suited to their needs and budgets.
Overview:
Our Estimators play a vital role in reviewing, administrating, drafting, and communicating complex residential and commercial mitigation and reconstruction job files across our offices in the Southeast region. This position involves creating accurate estimates, understanding client and industry requirements, managing the delivery process, and maintaining client expectations regarding timelines and quality. Estimators are expected to utilize Xactimate software and other tools to generate comprehensive estimates for restoration and reconstruction projects, ensure the full scope of work is documented, and negotiate all invoices with insurance carriers and adjusters. This position directly reports to the Director of Claims.
Responsibilities and Duties:
Provide hands-on management and problem-solving in the field when needed
Proven ability to multitask and is detail oriented
Ability to work within a team or independently
Proficient in assessing the extent of damage and help with site inspections
Create detailed and accurate estimates in Xactimate, including diagrams and line items, for submission to insurance companies and clients
Prepare estimates according to industry standards and specific client guidelines
Review, analyze, and validate field documentation, including scope, sketches, and photographs
Utilize project documentation tools such as XactAnalysis, Moisture Mapper, and MICA
Package estimates with necessary supporting documents and photographs to ensure transparency and completeness
Communicate progress and any necessary modifications of plans to all stakeholders
Negotiate all invoices, including those related to repairs, mitigation, abatement, and contents, with carriers and adjusters
Reach agreements on all repair estimates with carriers, adhering to cost guidelines or appropriately escalating the case
Maintain correspondence and timely responses to carriers and adjusters regarding claim negotiations
Ensure estimates and claims are kept in an approved or closed status and meet or exceed margin goals
Participate in internal quality assurance processes to ensure accuracy and compliance with company standards
Maintain a professional, positive attitude and appearance at all times
Willing and able to be accessible by phone or our phone service
Qualifications and Skills:
Prior experience in estimating within the restoration and/or construction industry
IICRC certifications (WRT, ASD, FRST, OR AMRT) preferred
Related experience in Construction, Restoration, and/or Insurance
Proficiency in Xactimate and XactAnalysis; experience with other estimating software is a plus
Experience in negotiating with insurance carriers and an understanding of insurance claim processes preferred
Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
Comfortable with utilizing company and industry specific programs, software, and applications in accessing and uploading documents, forms, and reports
Ability to read, understand, and interpret construction documents and terminology
Familiarity with moisture mapping, damage assessment, and abatement procedures
Strong negotiation skills and ability to maintain a positive working relationship with all parties involved
Willingness to stay current with industry standards, attend training sessions, and continuously improve estimating skills
Demonstrated ability to work effectively in a fast-paced, team-oriented environment
Excellent communication skills with a focus on providing feedback during the estimating process
Strong problem-solving aptitude and ability to make informed decisions
Excellent organizational skills and keen attention to detail
Self-motivated, goal-oriented, and able to work independently
Strong mathematical skills and understanding of procedures to ensure compliance with company guidelines
Personable and professional, whose dedicated to customer service
Excellent negotiation and conflict-resolution skills, particularly with insurance adjusters