Stratix is the leading mobile technology specialist in the U.S. for enterprises, education organizations, and healthcare providers. We use our over four decades of expertise and experience to deliver a level of service and quality that exceeds expectations and makes mobile solutions easy, convenient, and cost-effective for our customers.
About the Role: The Project Manager position is responsible for managing multiple and or large-scale Enterprise Supply Chain, Lifecycle Management (LCM), and Reverse Logistics (RL) Mobility projects. The PM will manage all aspects of projects assigned, which includes planning, execution, and steady-state transition. As part of the project management process, the PM will produce project plans, requirements documents, and workflows. The PM will effectively manage all project tasks, reporting requirements, and communications for all assigned projects including project charters, project schedules, RAID (Risk, Action Items, Issues, and Decisions), lessons learned, project status reports, inventory, and ship reports throughout the lifecycle of the project while working with all project stakeholders involved to execute the project from assignment through project close and steady-state transition. There is a large focus on product deployments, LCM, and RL projects.
Responsibilities:
Reviews and interprets Statements of Works, Master Service Agreements, and Change Requests
Facilitates planning, internal, and external kick-off meetings, requirements gathering, and design discussions with project stakeholders.
Develops a project deployment schedule.
Defines all activities necessary to acquire project goals and objectives; complete project deliverables, identify key stakeholders and or internal resources required for multiple or large-scale projects
Manages the day-to-day operational and tactical aspects of multiple and or large-scale Supply Chain, LCM, and RL Mobility projects; record and document concisely and clearly all project tasks in a project schedule utilizing MS Project and Excel
Manages day-to-day client interaction and expectations for multiple or large-scale projects
Effectively manages all project tasks, reporting requirements, and communications for all assigned projects including project charters, project schedules, RAIDs, lessons learned, project status reports, inventory, and ship reports
Identifies and minimizes project risks and issues, establishes contingency plans, and escalates as required
Develops support workflows for all support areas impacting project
Executes engagement reviews and quality assurance procedures in accordance with our Project Management Office (PMO) methodology to ensure profitable and successful execution of professional services engagements as measured by financial goals and customer satisfaction
Proactively manages changes in project scope and budget, identify potential crises, devises contingency plans, and develops change requests (if applicable)
Work with Order Management to communicate project deployment details, as well as forecast and track all areas of project revenue, including recurring and non-recurring services, as well as hardware and software/licenses
Supports deployment/migration activities, provides deployment status updates in real-time, tracks issues, and provides post support as required
Responsible for budget management; this is including but is not limited to management of project profitability, revenue, margins, bill rates, and utilization. Responsible for proper forecasting and communication in the event budget issues arise
Conduct project close-out activities, and facilitate a project close-out meeting to review and receive acceptance of all deliverables, milestones, and overall project acceptance across multiple projects
Performs reconciliations, which may not be limited to, inventory and invoicing
Extensive experience leading (not a support role) large complex projects with multiple workstreams.
Demonstrated ability to build and strengthen relationships with the client and stakeholders.
Self-motivator that can take the initiative and drive results
Qualifications:
Strong customer-facing services experience that includes issue resolution and escalation management at both the business owner and executive levels
Ability to consult with customers onsite and remotely at the executive level, and at the business operation and technical levels
Ability to accomplish results working through others
Immediate to Advance knowledge of Excel (pivot tables, VLOOKUP, data analysis)
Minimum five years of account management and/or Project Management experience.
Supply Chain, LCM, RL, Product, and or Mobility deployment Project Management experience strongly preferred
Bachelor's Degree in Business, IT, or related field
Understanding of financial processes; ability to understand, analyze and create financial reports
Working knowledge of both the theoretical and practical aspects of project management
Proven experience with people management, strategic planning, risk management and change management
Ability to work independently and aggressively track to project timelines
Excellent communication skills and documentation skills, attention to detail
Strong communication skills: ability to communicate well with customers and co-workers
Excellent written, oral presentation, and conflict resolution skills. Must be able to simplify, articulate and effectively communicate project material and deliverables at every level, internally and externally, including, negotiation and problem resolution with customers
Excellent Time and Change Management skills, including the ability to influence, motivate and persuade
Strong customer-facing services experience that includes issue resolution and escalation management at both the business owner and executive levels
Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
Hands-on, individual contributor and collaborative team player
Self-directed, organized, and detail-oriented, with an eye toward high quality and on time work
Strong analytical and problem-solving abilities
Strong problem-solving skills
Proficiency with project management software (MS Project, PowerPoint, Word, Visio, etc.)
Working Conditions:
Normal work hours are Monday-Friday, 8:30 AM-5:30 PM. Required travel is generally less than 5% per month
Job Type: Full-time
Job Location: On-site two-three days a week
Required Education & Experience:
Bachelor's or equivalent experience
PMP Certification Preferred
Project Management - Customer/Client Facing Environment: 5 years