100% onsite in Alpharetta, GA. Mon - Fri, 8-5 shift • Responsible for installing, maintaining, servicing and repairing (break-fix) desk side computer related products and legacy systems which include hardware, software, networking and operating systems. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking. • Provides call taking and site specific support • Provides maintenance and support on legacy products • Installs and maintains PCs and associated software, networks, servers and peripherals • High level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer server, PC and printer products, OEM network devices, and document processing products. • Supports network products from operational and maintenance perspectives • Performs installs, moves, adds and changes (IMACs) as required • Tests and certifies PCs, networks, servers and client approved applications • Provides follow-up on problems or escalation, takes responsibility for potential or desired follow-up • Ensures customer satisfaction by advising customers on preventative maintenance • Maintains a functional understanding of company service solutions • May lead and direct the work of others • May have Project Management responsibilities for smaller less complex projects • Maintains a high degree of professionalism in actions, demeanor and dress. • Insures customer satisfaction throughout the service delivery transaction. • Specific Manufacturers certifications preferred i.e. EMC, Dell, Cisco, Microsoft, COMPTIA, and NETWORKPLUS • Preferred Skills: Microsoft Office (all versions), Handhelds (Desktop and Handheld software) Printers and Laptops. • Experience in troubleshooting software and hardware problems • Knowledgeable in servers, storage systems, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability • Ability to test and certify PC, networks, servers and software applications and associated peripherals • Ability to gain knowledge of and follow up on client specific internal procedures and service delivery requirements • Excellent analytical and communication skills (verbal, written and interpersonal) • Ability to work and plan tasks independently, tolerance for stress • Quality oriented with attention to Detail