The Bilingual Gig Worker Success Manager is responsible for the day-to-day supervision of Gig Workers to ensure the timely, accurate, and quality delivery of customer goods and service. This role manages employee relations at local Client facilities where Gig Workers are placed- including training and orientation, coaching, advocacy, payroll administration, assignments management, schedule management, and understanding the worker pool. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors, leaders, local EB team, remote EmployGig team and Gig Workers.
Your Role & Responsibilities
Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client's business, staffing needs, culture, and program expectations.
Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent.
Delivers client customized new hire orientations.
Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations.
Audits onboarding requirements and confirms new hire start requirements are met
Communicates workforce needs to client for staffing productivity and includes labor market data to present plausible solutions
Participates in client forecasting meetings and remains informed and knowledgeable of client's current and upcoming business needs
Manages daily fill rate, time clock accuracy, communication with Gig workers, EmployGig team and Client
May process weekly payroll and maintain timeclock database
Documents and investigates safety incidents and participates in client meetings to discuss safety and operational efficiency
Handles worker's comp claims and documents unemployment
Develops and maintains rapport with management and supervisors to maintain consistencies in all departments
Initiates and completes client relationship mapping as needed
Runs and creates reports to identify workforce challenges, escalates when appropriate and collaborates with the client to create solutions
Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations
Flexibility - ability to work a flexible schedule, this position may require some nights and weekends. (i.e. on call weekends, later night trainings, ramp, etc.)
Self-starter - highly motivated and can take the initiative to work independently, identifying what needs to be done and completing tasks in a fast-paced environment
Conducts employee performance reviews and assigns and ends associate assignments
Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client.
Strategic planning: Opportunity for growth, see what's next and see what's around the corner.
The Employbridge Story
Employbridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches.
Employbridge offers a competitive benefits package which includes Medical/Dental/Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within.
At Employbridge, we operate an entire family of specialty staffing companies that include: ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing. To find out more, visit us at www.employbridge.com.
Employbridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.