The Position: The Vice President will lead a team of up to four Regional Vice Presidents. The VP of Operations must provide strategic and tactical leadership to optimize performance and effectiveness, develop new business, establish and maintain relationships (owners, landlords, tenants, and vendors), and achieve financial results which align with the overall corporate goals and objectives.
Responsibilities
TEAM MANAGEMENT • Responsible for recruiting and interviewing candidates for Regional Vice President monitoring positions for their entire portfolio. • Conduct 1-on-1 meetings such as coaching, conflict resolution, goal setting, quarterly check in's and annual reviews, etc. with direct reports • Manage HR issues • Conduct onboarding and training and mentoring team members • Coach multifamily team members to success and hold individuals accountable for achieving results • Ensure alignment of individual priorities with overall business objectives • Lead change management strategies and plans as needed to maximize associate adoption • Collaborate and support the Executive Leadership Team's objectives and goals
CLIENT MANAGEMENT • Build, develop, and maintain positive and successful relationships with owners and clients. Continue to establish open and ongoing professional relationships • Provide visible, ethical leadership across the multifamily platform; ensuring a culture of the highest standards of conduct and demonstrating expectations of unparalleled service • Provide ownership with financial analysis and comparisons, as requested, to support performance initiatives and results.
SYSTEMS MANAGEMENT • Utilize and optimize the firm's technology solutions to extract and monitor performance analytics • Partner with key stakeholders to identify technologies and solutions for actionable insights, focusing on identifying new opportunities and optimizing relationships, revenue, and the firm's overall value
REPORTING • Monitor monthly financial reviews with Regional Vice President and ensures sites are on track to meet budget goals • Benchmark property performance against regional and national averages • Oversee policies for property operations • Works closely with the Risk Management department and reviews the status of liability and property damage claims. Address operational policies that impact risk management exposure
FINANCIAL MANAGEMENT • Identify and implement new business opportunities for increasing revenue potential • Lead multifamily portfolio in annual budget review and preparation, working in conjunction with Regional Vice President leaders to align with corporate revenue growth and financial goals • Analyze internal business processes relative to property operations • Develop and inspire a culture where financial information is utilized to evaluate the ongoing effectiveness of current plans, programs, and initiatives; consulting with key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency, cost-effectiveness, and optimizing revenue.
ADMINISTRATIVE DUTIES • Create and implement action plans for underperforming assets • Monitor expense controls and implement initiatives to achieve or exceed budget
BUSINESS DEVELOPMENT/DUE DILIGENCE & TRANSITIONS • RFP responses • New business pitches/prep and client intro calls • Creating SWOTS and market shops/comp shops • Assist clients in identifying new opportunities and help underwrite the deals based on operational knowledge and market conditions • Work closely with the Transitions and Due Diligence team to assign walkers/auditors for upcoming communities and closely analyze the asset to provide feedback to the client • Attend DD, prepping, and task completion items for property transitions • RM 30-60-90 Day Post Transition Checklist and Onboarding new community
Requirements
Hands-on inspirational leadership style
Exemplary track record of success in leading, coaching, and mentoring teams
10+ years of multifamily property management leadership success with a large portfolio
Prior significant P&L responsibility
Strong background in managing diverse types of multi-family communities
Thorough knowledge of multifamily property management best practices
Advanced proficiency and hands-on experience with managing large and/or complex multifamily portfolio
Proven success in building a culture of financial accountability across the team, exceeding financial and operational objectives
Demonstrated results driving and leading transformative strategic initiatives, continuous improvement, organizational effectiveness, and performance management with a large team in multiple markets
Sophisticated communication and influencing skills, highly skilled at communicating complex issues to stakeholders and/or audiences at all levels