This role is located at the JW Marriott Charlotte, in North Carolina!!
Summary
White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
What You'll Do
The Director of Front Office will develop department strategy and support the front office team in carrying out all daily shift operations.
Drive action planning and goal setting for Guest Satisfaction Score, Brand Standards Audit, Associate Engagement Survey, Profit & Loss, Turnover, etc.
Play a key role in recruiting and retaining talent by being involved in the hiring process, orientation, coaching & development, and performance management throughout the year.
Perform hands-on duties as needed and be responsible for tasks such as financials, payroll, scheduling, etc.
What You'll Bring
Prior hotel leadership experience and any experience with the specific brand hotel or upscale property is a bonus.
Experience with budgeting, long range forecasting, P&L Critique, and other financial skills.
The desire to develop and coach associates and create an environment for your team to thrive.
Ability to creatively problem solve and execute against the strategy and deliver results.
Other Information
Day 1 Medical, Dental and Vision insurance
Vacation/Paid Time Off (PTO) with rollover
Complimentary wellness tools
Unlimited referral bonuses
401(k) with company match
Hostcare Resources healthcare concierge
Leadership development
Tuition reimbursement
Discounts on hotel rooms, dining, and other travel/entertainment experiences
Multiple hotels in each market = more opportunities
White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.