2+ years of experience working in a Collections Call Center
Critical thinking skills, specifically knowing how to build rapport and provide solutions
Excellent written and verbal communication skills
Comfortable in heavy phone support role
Must be reliable and available to work onsite in Phoenix, AZ
Must be able to work 2 Saturdays per month
Daily Job Responsibilities :
A client in Phoenix, AZ is looking for 10 Collections Agents to join their team. This team is responsible to collect funds from delinquent accounts. The money given to members are credit cards loans, home equity lines of credit, savings accounts that are over drawn, etc. Responsibilities of this individual are shown below:
Will conduct Inbound and Outbound calls and will speak with about 32 members per day
Will understand what the member's needs are and provide solutions to help improve the member's financial security
Contacting members by telephone to negotiate debt recovery
Negotiate settlements to receive payment on percentages of loans