Retail Activations Representative at Best Buy Health in Novi, Michigan
Posted in Other 30+ days ago.
Job Description:
<span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">As a <span style="font-weight:bold">Retail Activations Representative</span> you will take inbound customer calls for device activation, listen to and answer customer questions, and ensures that every customer has a positive experience with Best Buy Health. You will make the best recommendation for products, plans, and value-added services that can sometimes even save a customer's life. A successful team member will fully explain the benefits and value of our life-saving products and services. We're looking for candidates who excel at problem solving, kind and direct communication, and are performance driven.</span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">This role will be remote first. The person who fills this role must be within a commutable distance to the Best Buy Health caring center in Novi MI, San Antonio TX, Reno NV.</span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">Targeted Pay: </span>$19/hr base pay, plus uncapped commission plan.</span></span><br><span style="font-size:11.0pt"><span style="font-family:Calibri"> </span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">What you'll do</span></span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Respond to a high volume of inbound calls from retail customers, providing relevant and accurate information on products and services</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Answer customer questions and provide appropriate solutions</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Present and sell new products and additional value-added services</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Maintain performance based on goals and objectives</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Maintain strong knowledge of all wireless products, accessories, pricing plans, promotions, and service features offered</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Receive back to back calls while maintaining excellent verbal/interpersonal communications skills.</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Strong customer service skills</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Ability to work in a fast-paced environment</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Professional, energetic and positive attitude.</span></span></li></ul><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">Basic Qualifications</span></span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Minimum of 6 months experience in sales/retail activations or another environment with a strong customer focus</span></span></li></ul><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""> </span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="font-weight:bold">Preferred Qualifications</span></span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Computer skills including typing and prior experience using Microsoft Office Suite</span></span></li><li style="vertical-align:middle"><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""="">Ability to meet and/or exceed sales quotas</span></span></li></ul><span style="font-size:11.0pt"><span style="font-family:Calibri"> </span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"><span style="background:white"><span style="font-weight:bold">What's in it for you</span></span></span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"><span style="background:white">We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience. Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.</span></span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"><span style="background:white">Our benefits include:</span></span></span></span><ul style="unicode-bidi:embed" type="disc"><li style="vertical-align:middle; color:#121212"><span style="font-size:11.0pt"><span style="background:white"><span style="font-family:" human="" bby="" office""="">Physical and mental well-being support via Best Buy Health Wellness Program</span></span></span></li><li style="vertical-align:middle; color:#121212"><span style="font-size:11.0pt"><span style="background:white"><span style="font-family:" human="" bby="" office""="">Comprehensive benefits including tuition reimbursement, caregiver support, and more</span></span></span></li><li style="vertical-align:middle; color:#121212"><span style="font-size:11.0pt"><span style="background:white"><span style="font-family:" human="" bby="" office""="">Generous Best Buy employee discount</span></span></span></li></ul><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"> </span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"><span style="background:white"><span style="font-weight:bold">About us</span></span></span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"><span style="background:white">Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.</span></span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"> </span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"> </span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="background:white"><span style="color:#121212">Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement </span></span><a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207591"><span style="background:white">here</span></a><span style="background:white"><span style="color:#121212">.</span></span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"> </span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"><span style="background:white"><span style="font-weight:bold">Reasonable accommodation</span></span></span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="background:white"><span style="color:#121212">Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact our Talent Acquisition team at </span></span><a href="mailto:talent.acquisition@bestbuy.com"><span style="background:white">talent.acquisition@bestbuy.com</span></a><span style="background:white"><span style="color:#121212">.</span></span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="color:#121212"> </span></span></span><br><span style="font-size:11.0pt"><span style="font-family:" human="" bby="" office""=""><span style="background:white"><span style="color:#121212">To learn more about, view the "Know Your Rights" poster and Pay Transparency Nondiscrimination Provision </span></span><a href="https://sn.bestbuy.com/myhr?id=kb_article&sysparm_article=KB0207598"><span style="background:white">here</span></a><span style="background:white"><span style="color:#121212">.</span></span></span></span>PandoLogic. Keywords: Store Worker, Location: Novi, MI - 48377