Teller (Part-Time) at SafeAmerica Credit Union in Hayward, California

Job Description:

General Summary
In addition to processing a high volume of transactions promptly and accurately; the Teller (also known as our Member Services Representative) is responsible for consistently delivering world class service to members, uncovering and understanding our members known and unknown needs and finding solutions to help them achieve those needs.

The successful candidate will have excellent interpersonal skills to effectively communicate, both verbal and written, with our members and Credit Union personnel. Possessing a friendly attitude and maintaining a professional appearance and behavior are keys for success. The ideal candidate will have the ability to promptly and professionally handle and resolve a variety of situations impacting our members financial lives and make recommendations on ways to bring our mission of delivering a Better Banking Experience to life.

This candidate has prior customer service and cash handling experience and feels confidant when communicating with members about products and services directly. Reliability, dependability, availability, and flexibility to occasionally travel to other branch locations as needed are required.

Specific Responsibilities and Duties
Exceed members expectations through efficient, proactive and accurate service to ensure a superior member experience by actively listening and assessing the needs of the member, explaining the features and benefits of targeted solutions and ensuring first-visit resolution of members concerns.Serve members financial needs in-person and at times via phone: fulfilling requests, answering inquiries, completing transactions, resolving problems, maintaining databases, and by providing information and education regarding Credit Union services.

Essential Functions, Skills and Abilities
Includes the possession of, but is not limited to:
Prior experience in a sales and service environment.Demonstrates empathy and ownership, striving to make anothers experience better.Demonstrates energy and a desire to succeed; follows through on commitments; pushes self and others to deliver exceptional results.

Technical knowledge:
Competence in personal computer skills working in a Windows environment, with particular knowledge of word processing and spreadsheet applications: ability to quickly learn specialized software applications. Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Physical Abilities
Including but are not limited to:
The ability to compare and continuously be alert, use judgment, and be patient; and the continuous need to use auditory perception, memory and reasoning ability. While performing the essential duties of this job, the employee is regularly required to talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Why Work With Us?

Because we have AWESOME employees! And, we offer a full range of benefits and competitive compensation to support the financial and personal needs of our employees and their families. Our benefits package includes but is not limited to;

Paid time off10 Holidays off per year401(k) as well as a traditional pension planIncentive and bonus programsEmployee Assistance Program (EAP)Dependent and health care reimbursement accounts

We also offer our employees discounts on our products, a casual dress code, a rewards and recognition program, and an employee referral program!