Assistant Recorder (Records Services Representative) at Indiana University in Bloomington, Indiana

Job Description:

Department



SICE ADMINISTRATION (BL-INAD-IUBLA)



Department Information



The Luddy School of Informatics, Computing, and Engineering is world-renowned as an innovative leader in the teaching and research of the use of technology to solve real-world problems. We focus on what is possible and take a broad view of computing and information technology education and research. The Luddy School also prides itself on its welcoming, inclusive atmosphere that encourages collaboration while respecting individual ideas and expression.



Job Summary



Department-Specific Responsibilities

• Works closely with the Luddy Director of Academic Operations and the Undergraduate Recorder to assist with undergraduate student records operations which includes, but is not limited to, degree conferral, change of major/minor, student exceptions, student permissions, edrop/eadd, egrade changes, developing and maintaining the academic advising report system, and degree maps.
• Acts as a contact for Luddy undergraduate students, academic units, and advisors related to undergraduate records operations.
• Processes and maintains undergraduate student records; answers specific questions regarding records.
• Ensures that records are accurate and complete.
• Investigates and resolves questions or discrepancies.
• Manages the undergraduate email inbox.
• Assists with audits on undergraduate degree progress, graduation eligibility, and degree conferral to ensure timely completion of diploma processing and notification for students with unsatisfactory academic progress or other related issues in addition to processing degree conferrals.
• Assists with the undergraduate academic difficulty review process each semester.
• Works closely with the Luddy Scholarship team to review undergraduate scholarship requirements and ensure that students meet scholarship eligibility.
• Other duties as assigned.

General Responsibilities

• Interprets and explains a wide range of university and governmental policies and procedures involving official records and/or student loans to students, faculty, parents, and the general public.
• Processes and maintains official records; answers specific questions regarding records; ensures that records are accurate and complete; and investigates and resolves any questions or discrepancies.
• May process, approve, and issue short term loans and/or official documents including transcripts, student loan deferments, and insurance forms after determining student eligibility.
• Responds to requests for information; determines appropriateness of release of information under well established university and federal policies; transmits information, if appropriate.
• Distributes and collects forms from walk-in clients; sets up staff appointments, if needed.
• Monitors any changes to student files; updates as new information is received. Develops and maintains files and databases.
• Responds to student inquiries regarding status of account. Provides technical direction to part-time student staff.
• May certify completion of degree requirements.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• High school diploma or equivalent (such as HSED or GED)

WORK EXPERIENCE



Required

• 2 years in customer service, higher education, or related field

Preferred

• Experience in student services, higher education, or related field


• Experience working with complex data and/or records services in a team environment

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Possesses flexibility to work in a fast paced, dynamic environment


• Highly thorough and dependable


• Demonstrates ability to maintain confidential information


• Friendly and service-oriented

Preferred

• Seeks to acquire knowledge in area of specialty


• Excellent organization skills


• Demonstrates excellent judgment, tact, and diplomacy


• Commitment to working with people of diverse backgrounds


• Highly developed customer relation skills


• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



Bloomington, Indiana



Advertised Salary



$35,505.60 per year and $38,500.80 per year dependent upon experience and internal equity.



Work Hours



Monday-Friday, 8am-5pm (EST) with a 1-hour lunch break


However, supervisor may be open to discussing a slightly varied scheduled for the selected finalist if needed.



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Intermediate


FLSA: Nonexempt


Job Function: Student Services


Job Family: Student Services Generalist


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Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



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