21st Century Scholars Student Success Coach (Student Support Specialist) at Indiana University in Indianapolis, Indiana

Job Description:

Department



UNIVERSITY COLLEGE (IN-UCOL-IUINA)



Department Information



IU Indianapolis is an urban campus. We are committed to being a welcoming campus community that reflects and enacts the values of diversity, equity and inclusion. We seek candidates who seek to understand different perspectives and cultures, who can actively contribute to a work climate where differences are valued and supported, and who are sensitive to cultural norms, expectations and ways of communicating. We hope to identify individuals who can assist us in dismantling racism and other oppressions so that everyone has the opportunity to succeed at IU Indianapolis.


The Division of Undergraduate Education (DUE) serves as the catalyst for enhancing the quality of the undergraduate student experience while promoting on-time graduation for all undergraduate students at IU Indianapolis. 3 units report up to the DUE: University College, Honors College and the Institute for Engaged Learning.


The Office of Communications and Digital Strategy serves as the central communications team for the Division of Undergraduate Education, providing marketing and communication leadership, strategy, services, and education to division stakeholders.



Job Summary



The 21st Century Scholars Student Success Coach will report directly to the Director of the 21st Century Scholars Success Program.


Department-Specific Responsibilities

• Guides, coaches, and supports students to ensure their success, retention, and progression towards graduation.


• Delivers proactive and personalized success coaching to 21st Century Scholars.


• Utilizes innovative and comprehensive methods to equip students with the tools and resources needed for academic achievement.


• Promotes active student involvement.


• Aids in on-time graduation.


• Actively participates in unit initiatives that revolve around student engagement and retention.


• Contributes to the development and coordination of a comprehensive retention program for 21st Century Scholars.


• Conducts personalized outreach to identify academic and socio-emotional challenges and guide students in crafting success plans.


• Evaluates and recommends educational solutions for a diverse student body, providing referrals to campus and community resources, coaching students in organizational and academic skills, and fostering strengths, interests, and motivations.


• Bridges support across academic advising, admissions, and program operations, delivering tailored success programs for 21st Century Scholars' eligibility criteria.


• Generates reports to monitor student progress, and use data analysis for strategic interventions.


• Actively engages in meetings, and stay updated on departmental policies.


• Implements effective case management strategies to support students in navigating higher education.


• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.


• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.


• Ensures confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.


• Collaborates with staff with the department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.


• Projects outcomes for support services offered at the program, department/division, or campus level.


• Measures and evaluates effectiveness of student support initiatives against projected outcomes.


• May prepare reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.


• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.


• May serve on committees and perform student support research across the field of higher education and at peer institutions to identify and recommend best practices.

General Responsibilities

• Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.


• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives. Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.


• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.


• Projects outcomes for support services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.


• Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.


• Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.


• May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in education, public affairs, public health, counseling, social work, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE



Required

• 2 years in student services, higher education, social work, counseling, law, or related field

Preferred

• Experience with 21st Century Scholars Success and/or Peer Coaching Programs

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrated time management and priority setting skills


• Demonstrates a high commitment to quality


• Possesses flexibility to work in a fast paced, dynamic environment


• Seeks to acquire knowledge in area of specialty


• Highly thorough and dependable


• Demonstrates a high level of accuracy, even under pressure


• Demonstrated ability to maintain confidential information


• Ability to simultaneously handle multiple priorities


• Demonstrates excellent judgment and decision making skills


• Demonstrated customer service skills


• Knowledge of student development, counseling, or career development theories and practices


• Knowledge of current needs and trends of diverse student populations


• Ability to advise students individually and in groups on student-related matters


• Commitment to working with people from diverse backgrounds and demonstrated cultural competency


• Ability to build strong partnerships with students and other university departments

Preferred

• Demonstrates a student-centered philosophy that embraces inclusivity in providing services and resources


• Ability to maintain positive relationships with students


• Knowledge of the operational aspects, services, and activities inherent to a student retention program


• Demonstrates sensitivity to the diverse needs of students from various backgrounds

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



IU Indianapolis


Indianapolis, Indiana



Advertised Salary



$43,888 - $46,226 per year based on experience



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Career


FLSA: Exempt


Job Function: Student Services


Job Family: Student Support
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Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



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