Billing and Mailroom Coordinator at Jackson Hewitt in Sarasota, Florida

Job Description:

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations). At Jackson Hewitt we have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.

If you want to be part of a team that is changing the Tax Debt Resolution industry, with a focus on delivering exemplary client service, then join Jackson Hewitt!! As a Tax Resolution Billing and Mailroom Coordinator at Jackson Hewitt, you will be an integral part of a national business that is helping clients resolve their tax issues with the IRS. This is a hybrid position that allows 2 days remote and 3 office days per week in our Sarasota Florida corporate office.

What you'll do here:

• Oversee the full billing, auto payment, refund, and overdue account processes
• Direct outreach to clients for updated payment information and other payment or document related concerns via phone and email
• Research, produce, and Reconcile billing reports for leadership
• Organize, Scan, and Upload important customer documents from the Mailroom
• Prepare and send important customer tax resolution contracts
• Manage potentially heavy mail volumes - incoming and outgoing
• Prepare tax return packets to deliver to customers for their signature
• Provide periodic backup support to other Client Account functions

Skills you'll bring for success:

• High school diploma or equivalent
• 1+ year office experience preferred
• Professional, service-minded demeanor; ability to maintain confidence, friendly, and helpful tone in conversation
• Attention to detail
• Self-Starter and able to operate with minimal direction
• Thrive in fast-paced environment
• Skilled in computer applications, including Adobe Pro, Microsoft Word, and Excel
• Excellent problem-solving skills
• Advanced organizational, written, and communication skills
• Able to prioritize and manage heavy mail load
• Self-motivated and able to adapt to change
• Proficient and comfortable with computers and computer software

Salary / Compensation:

• Hourly rate: $28.00
• Annual performance bonus: 10%

What you will get if you join us:

• Competitive Salary + Bonus
• Unlimited Paid Time Off + 12 Paid Holidays
• Fidelity 401k + Match
• Medical, Dental, Vision, EAP, Supplemental, Life, STD, LTD, HSA, FSA, Commuter
• Wellness activities throughout the year
• Parental Leave, Elder Care Leave, Volunteer Time Off
• Education Assistance (Reimbursement) Program
• Employee Referral Program
• Pet Insurance
• Company Celebrations, Appreciation Events, and Team Building
• Business casual dress with jeans daily
• Innovative culture with an open and collaborative environment
• Many opportunities to develop core and new skillsets and have a stake in your own success
• Freedom to create your best work and make a visible impact on the organization

Start a career and Get More in Return®. Jackson Hewitt offices are working hard for the hardest working, and we are on a mission to completely change the way our customers engage with their taxes. At Jackson Hewitt, you'll find work that works for you and adds up. We've got flexibility, career development opportunities, and a chance to work in your neighborhood. We have a passion for our employees and our customers. We appreciate our corporate and local office team members, and we recognize our employees are our greatest asset. Since we are one of the nation's largest retailers with nearly 5,500 locations, you can be assured we've got your back. Whether you are looking for a side gig, seasonal job, part-time, or full-time Jackson Hewitt has opportunities in its corporate and retail office locations.

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