Support Specialist at Kforce Inc in Washington, Washington DC

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking a Support Specialist in Washington, DC.

Roles and Responsibilities:
Ticket Management:

• Support Specialist will respond to and resolve IT support requests submitted via the ticketing system


• Support Specialist will prioritize and manage multiple open tickets, ensuring timely resolution and communication with end-users


• Document troubleshooting steps and resolutions in the ticketing system

Technical Support:

• Provide support for hardware, including desktops, laptops, printers, and mobile devices


• Troubleshoot and resolve software issues, including operating systems, office applications, and specialized software used by the organization


• Assist with network issues, including connectivity problems and VPN access

User Assistance:

• Offer guidance and training to staff on IT best practices and the use of various software and hardware


• Develop and maintain user-friendly documentation and FAQs for common issues and procedures

System Maintenance:

• As a Support Specialist, you will perform regular maintenance tasks, such as software updates, patch management, and system backups


• Monitor system performance and security, addressing any issues proactively

Project Support:

• As a Support Specialist, you will assist with IT projects, including new software implementations, hardware rollouts, and infrastructure upgrades


• Collaborate with team members and other departments to support technology initiatives and improvements

Vendor Coordination:

• Work with external vendors for hardware repairs, software support, and other IT services


• Manage inventory of IT equipment and coordinate with vendors for procurement and replacements

REQUIREMENTS:

• To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed


• Relevant education and/or training will be considered a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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