Analyst III, International Logistics (ILS) (1st Shift) - Portland OR at APL Logistics Americas in Portland, Oregon

Job Description:

JOB DESCRIPTION



Overview:


The role of the Senior Logistics Analyst, International Logistics (ILS), is to provide effective communication, problem resolution and customer service. The Senior Logistics Analyst works with ILS customers and APL Logistics support teams globally, which consist of ILS management, APL Logistics account management teams, systems, operations and sales. The Senior Logistics Analyst will manage the Logistics Process for customers, lead/co-lead the implementation of new procedures, assist and/or lead in development of new programs, identify new business potentials for stronger business relationships between customers and APL Logistics and co-lead teams on day-to-day activities for the movement of cargo.



RESPONSIBILITIES



Responsibilities:


This position is responsible for, but not limited to, the following:


This position is responsible for facilitating the smooth flow of APLL operations and data including but not limited to, the following:

• Creation and/or maintenance of customer Logistics Procedures (LP), User Guidelines (UI) and Desk Manual (DM) and responsible for the integrity of the information contained within the logistics documents.


• Solid understanding of APLL's services to coordinate shipments with global origin teams, shippers, carriers and consignee.


• Articulate gaps in performance or capabilities between customer requirements and APLL service performance to all account stakeholders.


• Proactively identify trends through data analysis.


• Provide analytics to improve processes for efficiencies.


• Design solutions for improved performance and automate processes where possible.


• Measure and report performance against established KPIs with ongoing evaluation of service integrity and operations.


• Support financial teams both domestically and overseas to ensure accounts are in good payment status.


• Escalate all legal, business or financial risk immediately, report issues with account status to the appropriate managers.


• Facilitate resolution of operational and systems issues in a timely manner.


• Lead calls with customer, vendor and/or global origin teams to build rapport, strengthen business relationships, and review processes.


• Participate in the creation and delivery of professional presentations to customers with sales in regular business reviews (BRs).


• Responsible for meeting transportation and customer service requirements.


• Analyze training topics and communicate needs to the training team.


• Identify system concerns impacting APLL and its customers and report to appropriate teams.


• Active support for commercial team and during project implementations.


• Immediately report problems, operation issues or discrepancies to your manager and team members.


• Document issues and resolutions in Salesforce and share account status to your manager and team members during team meetings.


• Ability to lead team calls.


• Lead cross-training among team members and rotation of task assignments.


• Collaborate with Manager II on team initiatives and team building activities.

Key Results:

• Manage, communicate and resolve operational, process and systems issues to maintain customer satisfaction through the creation and maintenance of the LP.


• Proactively identify trends, process improvements and customer needs to propose and implement solutions.


• Establish, implement, maintain and manage origin and destination operations.


• Leads cross-functional support teams and dedicated customer support representatives to achieve customer business objectives.

QUALIFICATIONS



Qualifications:

• Bachelor's degree in Supply Chain & Logistics, International Business, or similar field and/or equivalent combination of education and experience.


• 3+ years of relevant international logistics/transportation or related field of experience required, including 1 year of experience involving direct customer interaction.


• Knowledge of international logistics operations and regulations.


• Transportation industry knowledge to include understanding of broker and import customs clearance regulations.


• Ability to quickly learn new systems and software.


• Excellent communication skills.


• Adaptable to change.


• Self-driven and motivated.


• Analytical and critical thinking skills.


• To be prepared to learn all aspects of the team's work with desire and ability to provide cover and assistance on a regular basis.


• Ability to establish priorities and accomplish multiple tasks.


• Must be organized.


• Knowledge of MS Office, Outlook, PowerPoint, Excel with ability to create pivot tables, charts, graphs, perform v-lookups and other intermediate and/or advanced functions.


• Ability to interpret, manipulate and analyze large sets of data.


• Ability to work under pressure.


• Ability to travel up to 10% of the time.


• Ability to work flexible hours.

Additional Knowledge, Skills and Abilities:

• Experience with LSS and ACSR123 as well as experience working with 3rd party financial institutions (such as GTNexus, CASS, etc.) preferred.


• Working knowledge of EDI, ability to support EDI SME and report progress on issues or projects.


• Leadership skills - ability to lead a team and/or mentor.


• Ability to work on own initiative and as part of a team.


• Ability to work efficiently and accurately.


• Respect - extending dignity and respect to all people.


• Integrity - fostering trust and a positive work environment.


• Innovation - bringing creativity to the workplace.


• Customer focus with proactive attitude.

Candidates must be within 250 miles of an APL Logistics facility or office.



The typical starting salary range for this position is: $$58,296 - $72,450.


The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.



Candidates are eligible for the following benefits:



• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program



ABOUT US



MAKING THE IMPOSSIBLE, POSSIBLE


APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.



AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.



EEO Statement for US-



The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status. Apply Now