Site Specialist II at Thermo Fisher Scientific in Indianapolis, Indiana

Job Description:

Work Schedule

First Shift (Days)



Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)



Job Description



As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. Your work will have real-world impact, while helping you in achieving your career goals.


Location/Division Specific Information



How do we make an impact?



Unity Lab Services provides a single source for coordinated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.



What will you do?



Use inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.

• Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation
  
  


• Work within computer systems to access and follow standard operating procedures
  
  


• Proactively communicate with the supervisor any customer concerns and/or potential problems
  
  


• Effectively address customer concerns within established resolution timeframes.
  
  


• Engage in process improvement activities
  
  


• May perform other responsibilities as assigned by management.
  
  


• Promotes personal growth and development by staying abreast of new policies and improvements without the presence of site trainer and management team.
  
  


• Collaborate with other colleagues to accomplish departmental goals.
  
  


• Embraces Practical Process Improvement (PPI) methodologies.
  
  


• Deliver dock to lab delivery
  
  

How will you get here?



Education


High school diploma or equivalent required.


Experience


1 + years of related experience within a laboratory setting is preferred.


1+ years of inventory management experience preferred, not required


1 + years of experience working in customer service is also a plus.


Knowledge, Skills, Abilities

• Experience in laboratory setting or services preferred
  
  


• Able to read, write, and speak English fluently
  
  


• Strong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values.
  
  


• Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.
  
  


• Must possess operating skills to use handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.
  
  


• Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.
  
  

Physical Requirements / Work Environment

• Works primarily at customer sites, which may require independent work at the customer locations. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
  
  


• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.
  
  


• Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally and this will require a two person lift.
  
  


• Regularly required to stand or walk for prolonged periods.
  
  


• Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments. The ability to work independently at customer location.
  
  


• Ability to work overtime, as needed.
  
  

Benefits



We offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation. We will provide the vital equipment for your role including computer, monitor, keyboard, mouse, etc. We also provide any Personal Protective Equipment you may need including lab coats, safety glasses, safety shoes, etc.


Apply today! http://jobs.thermofisher.com


Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status. Apply Now