Airport Operations Supervisor at Raleigh-Durham Airport Authority in Raleigh, North Carolina

Job Description:

 RDU Airport Authority provides a world-class customer experience for millions of passengers traveling to or through the airport. Our organization honors leadership, integrity, teamwork, excellence, and respect. We’re known for innovation, and we need skilled professionals to match our team. Here at RDU, we’ve created a culture that attracts bright, passionate, and caring people who sincerely want to do their best for our internal and external partners. Our organization offers a dynamic, fast-paced environment that promotes teamwork, creativity, and collaboration. As a team member at RDU, you can expect to make a difference through your work, to have a direct impact on the achievement of a very meaningful mission, to advance your career trajectory, and to have room for fun and fulfillment in your daily life. 

Does this sound like the challenge that you have been searching for? If so, please consider applying for the Airport Operations Supervisor position at the Raleigh-Durham Airport Authority. At RDU, your career goals guide our efforts. Most importantly, here at RDU, we fly high and help people find freedom. Freedom to land in a place that fits today, and one that fits in the future. Freedom to find clarity in chaos, to lean into transition and achieve growth. Freedom to thrive, on both sides of the equation. RDU provides an opportunity to work with an awesome team, all dedicated to our core values of Learning, Integrity, Team, Excellence, and Respect. The shift for this position starts at 7:00 am, with a recap between night and day shifts. They work 12 hour shifts 7:00 am – 7:00 pm following a 2 on, 2 off then 3 on and 2 off, 2 on and 3 off schedule. This pattern repeats for 2 months, after which the shifts change to 7:00 pm to 7:00 am.

 GENERAL SUMMARY

Under the general direction of the Airport Duty Manager or higher authority, oversees landside and airside Airport Operations.  Directs and participates in the inspection of airfield facilities including, airport grounds, parking facilities, runways, taxiways, aircraft aprons, gate assignments, and service roadways to assure safety, security, and efficiency of operations.

 ESSENTIAL DUTIES & RESPONSIBILITIES 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. 

• Plans, assigns, and reviews the work of airport operations staff engaged in monitoring airfield, airside, landside, terminal operations, security, safety, and other activities related to the welfare of passengers, airlines, tenants, and the public.


• Develops and implements airport operational policies, procedures, rules, and regulations for safety and certification manuals. Updates the Airport Emergency Plan, Snow/Ice Control Plan, and Wildlife Hazard Management Plan as needed.  Gathers and compiles information to develop presentations for meetings and/or senior management on various projects as assigned.


• Inspects runways, taxiways, aircraft parking aprons, and fuel facilities for hazards to assure compliance with the Airport Certification Manual and FAA Part 139, coordinates with appropriate parties for corrective actions.


• Reviews and acts on behalf of airport management on operational problems involving airport safety, security, federal certification, and related matters as they impact the airlines, tenants, passengers, and the general public; resolves operational problems by ordering actions or notifying appropriate airport, airline or security personnel; reviews report of problems or incidents and recommends and implements appropriate remediation.


• Serves as Incident Coordinator/Commander during crisis situations, aircraft accidents and incidents, natural disasters, inclement weather events, and security incidents.


• Coordinates airport operations with users, tenants, stakeholders, and government agencies (FAA, TSA, CBP, USDA, NCDOT)


• Issues NOTAMS and other airfield advisories to provide situational awareness of operating environment.


• Responds to environmental hazards; coordinates cleanup efforts with emergency response agencies, tenants, contractors, and airlines.


• Plans and executes emergency management training with Mutual Aid responders including tabletops and full-scale exercises for proper Incident Command procedures.


• Monitors airport property for policy, safety, and security compliance; recommends and takes corrective actions.


• Responds to various incidents with some incidents requiring investigations and reports.


• Fills the role of Airport Duty Manager during their absence.


• Provides immediate information to the Airport Duty Manager or on call Communications, Government & Community Affairs employee in support of media requests.


• Performs additional related work as required.

Hiring Range

• Maximum – Based on Qualifications and Experience 


• Minimum - $68,484
  

QUALIFICATIONS

Education:

Required:

• Bachelor’s degree in business, airport administration, airport operations, or a related field OR equivalent related work experience.

 Experience:

Required:

• 2 years of experience working in a civilian or military airport operations department

Preferred:

• 4 years of experience working in a civilian or military airport operations department


• 2 years of supervisory experience

 Licenses or Certifications:

Required:

• Valid NC Driver’s License


• ICS 100 and 200 completed within 6 months of start date.


• OSHA 10-hour course withing 6 months of start date


• Obtain and maintain movement and non-movement driver certification within 3 months of employment start date.


• Completion of the ACI-NA Airport Customer Experience Specialist Program within 24 months


• Completion of the ACI Certificate in Team Leadership within 24 months


• AAAE ASOS Basic required or must obtain within 12 months of start date.
  


• AAAE ASOS Advanced required or must obtain within 24 months of start date. 
  

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

 Knowledge of:

• 14 CFR Part 77 and 139, and 49 CFR Part 1540 and 1542, applicable Advisory Circulars and Security Directives.


• Airport Operations and airfield movement


• Federal and state laws, rules and regulations relating to airport operations.


• Current developments in the field of airport operations and security management


• Methods, materials, and resources for operating at a commercial service airport.

  Skilled in:

• Organizing and leading a Team


• Collaboration and consensus building


• Analyzing problems and formulating sound conclusions


• Handling difficult situations with tact and diplomacy


• Organization and strategic development


• Written and verbal communication


• Effective collaboration with all departments, airline partners and other stakeholders as well as members of the Operations team

 Ability to:

• Read, write, understand and speak English fluently.


• Work effectively in a team environment.


• Handle difficult situations with tact and diplomacy. 


• Use and interpret aviation, basic accounting, and personnel management.


• Analyze situations quickly and objectively, and to determine and implement a proper course of action in emergency situations.


• Operate airport operations vehicles and operate two-way and VHF radios, mobile telephones, personal computers, and wildlife pyrotechnics.


• Work 12-hour rotating shifts to include daytime, nighttime, weekends, and holidays.


• May be required to work unscheduled hours or recalled for unforeseen emergency situations.

WORKING ENVIRONMENT / CONDITIONS

The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position may work outside in adverse conditions on uneven ground in all types of weather and may also require being subjected to occasional loud noises, moving mechanical parts, odors, dusts, poor ventilation, inadequate lighting, and extreme temperatures.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. However, on occasion, there could be a situation that may require greater effort. Positions in this class typically require typing, talking, hearing, seeing, grasping, standing, sitting, walking and repetitive motions.

RDU employee benefit offerings include:

At RDU, you’re not just a blip on the radar. We appreciate you and care about your health, happiness and future. Here’s a snapshot of awesome benefits!

• 
  Work-Life Harmony
  
  
  • Paid Vacation Leave
  
  
  • Paid Sick Leave
  
  
  • 11 Paid Holidays
  
  
  • Flexible Holiday Options
  
  
  
  


• 
  Health and Wellness
  
  
  
  • Comprehensive Wellness Program
  
  
  • On-site Fitness Classes & Employee Fitness Center Access
  
  
  • Health Savings Account (HSA) – with matching employer contributions
  
  
  • Flexible Spending Accounts – medical and dependent care options
  
  
  • Opportunities for employer paid or discounted insurance plans
  
  
  
  


• 
  Financial Wellness
  
  
  
  • Tuition assistance and career development
  
  
  • Shift Differential pay
  
  
  • 401(k) plan, Traditional and Roth options – with matching employer contributions
  
  
  • 457(b) plan, Traditional and Roth options
  
  
  • NC Pension Retirement Plan
  
  
  • Employee Discounts – cell phone service plans, Microsoft software, RDU Airport Terminal stores and restaurants, and RDU Taxi service.
  
  
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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