CRM and Onboarding Specialist at PETNET Solutions, Inc. in Knoxville, Tennessee

Job Description:

Now's our time to inspire the future of healthcare together.


Siemens Healthineers' PETNET Solutions, a global PET radiopharmaceutical network, leads the way in industry expertise. Providing routine, reliable delivery of high-quality radiopharmaceuticals and services has established us as the trusted partner in PET imaging since 1996.


With more than 47 locations around the globe, Siemens Healthineers PETNET Solutions is the largest supplier of positron emission tomography (PET) radiopharmaceuticals, delivering more than 1,000,000 doses to more than 2,800 imaging centers worldwide, each year. Since 1996 we have delivered more than 6,000,000 doses worldwide.


Because we have the largest network of pharmacies, our pharmacies back each other up. This gives us a dose fulfillment rate of >99%. If you place an order with us, we are successful at dispensing the dose. That is confidence delivered. Check us out: https://www.siemens-healthineers.com/en-us/molecular-imaging/petnet



Position Overview



The CRM and Onboarding Specialist has two main objectives:


• External Customer and Internal Stakeholders: COS is responsible for managing the customer onboarding process and ensuring the customer is fully onboarded in a timely manner. They are the SPOC (single point of contact) for the customer and are responsible for all aspects of the implementation process. These include setting up the account properly to meet requirements and ensure other team members are aware of the current timeline to exceed customer expectation.


• Sales Internal: COS is a professional who specializes in managing and optimizing a company's CRM system. Their role is crucial for ensuring field sales requests for quote management, opportunities and maintenance meets the organization's needs, enhancing user experience, and leveraging the system to support business goals. They focus on streamlining processes, maintaining data integrity, and enabling teams to work more efficiently.









Responsibilities

• Manage onboarding projects to be completed within the required timelines.


• Keep all systems updated with the necessary data and keep internal stakeholders aware of the current timelines.


• Understand the onboarding process and make sure it's followed including all documents are collected.


• Providing system administration support to field sales, particularly related to opportunity and quote management


• Creating, managing, and optimizing complex workflow rules to improve release times


• Responsible for progress reports, status meetings, and other communications with internal corporate teams


• Serve as a primary point of contact for field sales CRM and customer with the collection of forms and documents


• Identify, manage, and escalate issues that may arise during CRM and onboarding management.


• Organize and manage multiple priorities in a fast-paced unpredictable environment.

Required Knowledge/Skills and Experience

• Accuracy and diligence.


• Professional demeanor.


• Work effectively in a teamsetting.


• Work efficiently across distributedteams.


• Aptitude for learning new technologies andconcepts.


• Proficient time management abilities.


• Problem solver and project manager.


• Positive and pleasant disposition.

Preferred Knowledge/Skills, Education, and Experience

• High School Degree or Equivalent


• 1 to 3 years in CRM and other corporate experience with demonstrated competence.


• Client Onboarding Experience: 1-2+ years experience preferred.


• Customer Support Experience 2+ years experience preferred.

Beware of Job Scams


Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site .


"Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations."


As an equal opportunity employer, we welcome applications from individuals with disabilities.


We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.


Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here : https://benefitsatshs.com/index.html


This information is provided per the required states Pay Transparency Laws. Base pay information will vary based on market location. Applicants should apply via Siemens Healthineers external or internal careers site.


To all recruitment agencies:


Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.



Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.


Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.


EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here .



Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .



California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here . Apply Now