Do you have high end or luxury retail experience? Are you currently a Sales Rep ready for a more sit-down corporate role? Do you excel in customer facing positions? If you have strong written and verbal communication skills, professional etiquette, emotional intelligence, and strong attention to detail, this could be the position for you! One of LHH's top clients is hiring a Customer Experience Manager to be located fully onsite in Richmond, CA
Location: Richmond, CA, Onsite
About Us: We believe that exceptional customer experiences are the cornerstone of success. As a leading Consumer Product Goods company, we're committed to delivering innovative solutions and unparalleled service to our clients. We're seeking a dynamic and proactive Customer Experience Manager to join our team and help elevate our customer relationships to new heights.
Role Overview: The Customer Experience Manager will be the primary point of contact for our clients, ensuring they receive top-notch service and support throughout their journey with us. You will be responsible for managing and nurturing client relationships, resolving issues, and identifying opportunities for growth. Your goal is to enhance customer satisfaction and drive positive outcomes for both our clients and our company.
Key Responsibilities:
Client Relationship Management: Develop and maintain strong relationships with key client stakeholders, understanding their needs and goals to provide tailored solutions.
Account Management: Oversee the full lifecycle of client accounts, from onboarding and implementation to ongoing support, problem resolution and renewal.
Issue Resolution: Address and resolve any client issues or concerns promptly and effectively via phone, email and chat, working closely with internal teams to ensure swift resolution.
Performance Tracking: Keep accurate and detailed records. Monitor account performance to identify areas for improvement and develop strategies to enhance the overall customer experience.
Feedback and Insights: Gather and communicate client feedback to relevant departments, contributing to service enhancements.
Qualifications:
Experience: 3+ years of experience in a service oriented industry, customer success, or a related field, preferably in luxury retail.
Skills: Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships.
Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing client needs.
Organizational Skills: Excellent organizational and time-management skills, with the ability to manage multiple accounts simultaneously.
Technical Proficiency: Familiarity with CRM software and other relevant tools.
What We Offer:
Competitive salary of $62,000-72,000, plus annual bonus.
Comprehensive benefits package, including health, dental, and vision insurance.
Opportunities for professional development and career growth.
A dynamic and supportive work environment.
How to Apply: If your background meets the requirements of this position, please apply now and forward Word version of resume asap to lori.alonso@lhh.com
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