Direct Reports: Claims Department, Customer Service Team, and all front office administrative staff, to including data entry and reception.
FLSA Status: Exempt
Position Summary: The Business Administrator/Office Manager is responsible for overseeing various business operations to ensure smooth and efficient functioning across the organization. This role includes managing all office administrative staff, including the claims department, data entry, reception, and customer service teams. The Business Administrator/Office Manager will work closely with senior executives to maintain efficient office operations, implement best practices, and drive high team performance.
Essential Duties and Responsibilities:
Leadership and Management:
- Provide leadership and strategy to the claims department, data entry, customer service and
administrative teams.
- Develop and implement operational policies and procedures to streamline processes and meet team
performance standards.
- Offer ongoing coaching and development opportunities to support team growth and effectiveness.
Operational Oversight:
- Oversee daily operations, ensuring quality control across claims processing, data entry, customer
service, and administrative functions.
- Monitor and enhance operational performance and productivity.
- Resolve complex customer concerns and claims according to company standards.
Additional Work Activities: • Report weekly activity and metrics for claims, data entry, and customer service teams. • Ensure quality control standards and measures are met consistently. • Promote cross-functional collaboration and knowledge sharing among team members and departments. • Monitor and manage office budgets, including expenses and resource allocation. • Oversee the management of office supplies and equipment.
Knowledge Skills and Abilities: • Proficient in using software applications required for office management. • Proven ability to lead teams and drive performance. • Strong analytical skills to problem-solve and provide effective solutions. • Excellent time management skills with the ability to prioritize tasks and set goals. • Exceptional oral and written communication skills, with the ability to effectively manage teams and communicate company values and goals. • Strong business acumen with an ability to understand customer needs.
Education, Certifications and Experience • High School Diploma or equivalent required; additional education is a plus. • 3-5 years of previous experience in office management or administrative leadership. • 3-5 years of experience managing teams.
Working Conditions and Physical Effort: • May be required to sit and stand for extended periods. • Occasionally required to lift, carry, or push up to 30lbs. • Regularly engage in talking and listening.
Travel • Occasional travel may be required.
This job description does not create an employment contract, implied or otherwise. It is intended to represent the key duties, nature and level of work being performed and is not an exhaustive list of all responsibilities or qualifications of the job.