Onsite Customer Service Manager II (Transportation Management) at Uber Freight in Oakbrook Terrace, Illinois

Job Description:

About the Role



The Customer Service Manager is the primary point of contact and advocate for the customer for day-to-day needs with regards to supply chain. They will improve TMS operational network performance by managing TMS input and output to positively impact our customer's networks. Additionally, they will interact with multiple contacts throughout the customer’s supply chain network. Finally, they will advance processes by improving the effectiveness and efficiency of standard work using various tools and working with CEM. This position is an individual contributor role and will work Onsite at our Sara Lee facility in Oakbrook Terrance, IL.



What the Candidate Will Do



• Responsible for ensuring all operational work is being completed by leveraging Transportation Management System (TMS) information and data analytics to ensure that work is being done correctly and timely, intervening as necessary to achieve desired customer results


• Uses critical thinking and problem-solving skills to achieve customer outcomes


• Work with various team members across operations management, carrier management, and other internal departments to ensure that the customer is prioritized and served appropriately


• Prepare for and lead effective customer facing meetings


• Provide recommendations for process improvements and work collaboratively to achieve Uber Freight’s objectives


• Assist setting up and maintaining processes used to effectively execute day-to-day operations


• Own external KPI’s and metrics


• A line of escalation for customer but is responsible to make sure a response is given


• More reactive in the escalations they are dealing with


• Partner with Associate Mgr - Ops


• Effective and timely freight coverage and carrier selection through managing compliance of routing guide and spot shipments



Basic Qualifications



• High school diploma or GED equivalent


• 2 years customer facing experience within transportation/logistics industry



Preferred Qualifications



• 4 years transportation, logistics or 3PL experience


• Proficient in Microsoft Office Suite (Excel, Word, PPT, Outlook)



About Uber Freight



Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $18 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visitwww.uberfreight.com.



EEOC



Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.