Technology Services Manager at Park View Federal Credit Union in Harrisonburg, Virginia

Job Description:

We are seeking a skilled and dynamic Technology Services Manager to lead our IT service desk and manage the administration of our Microsoft environment. In this role, you will oversee day-to-day help desk operations, provide advanced support for complex technical issues, and ensure the seamless performance and security of platforms like Entra, Intune, and M365. 

The ideal candidate will have extensive experience in IT support, vendor management, and user administration, with a strong track record in Microsoft technology. If you're passionate about delivering outstanding IT services and have the expertise to manage a diverse technology infrastructure, we invite you to apply. 

What we offer:

At Park View Federal Credit Union, we recognize that benefits are an important part of an employee's compensation package. We strive to maintain excellent and competitive benefits. Below is a brief overview of what we offer to employees.

• Heath Insurance - for most plans, Park View pays the entire premium for Full-Time employees and coverage begins first of the month following your first day of employment!


• Dental & Vision Insurance


• Life & Disability Insurance


• 401k Retirement Account with a generous matching program


• Wellness Allowance of up to $250 to be used for health-related products, activities, and health club fees


• PTO for vacation, sick, or personal leave and an additional paid Volunteer Day to be used for community service


• Paid Holidays - including your birthday!

Education & Experience:

• Bachelor's degree in Information Technology, Computer Science or a related field


• 5+ years of experience in IT support and Microsoft administration

Knowledge & Skills:

• Strong knowledge of Microsoft Entra, Intune, M365, and related technologies


• Proven experience in managing an IT help desk and providing exceptional user support


• ITIL, CompTIA Security+, or relevant Microsoft certifications are preferred


• Experience with VDI platforms and cloud technologies


• Excellent problem-solving and analytical skills


• Strong ability to communicate effectively and deliver exceptional service with promptness and efficiency