Job Description:
Location: REMOTE
Salary: $16.00 USD Hourly - $17.50 USD Hourly
Description: Our client is currently seeking a Customer Service Representative to join their team remotely!
Scope of Role:
Location: Remote (must reside in CA)
Hours: 8am - 4:30pm or 8:30am - 5pm
Job Engagement: Contract
This job will have the following responsibilities:
- The daily expectation is to efficiently answer a minimum of 55 calls per day (inbound).
- Assist providers on the telephone with inquiries related but not limited to claims, authorizations, and appeals, with accurate information.
- Ask proper questions to complete the task of the call.
- Deliver service that meets or exceeds department performance standards for Average Hold Time, Abandonment Rate, Talk Time, Quality, and Adherence.
- 100% thorough, professional, and accurate documentation of every call.
Qualifications & Requirements: - High School Diploma or GED Required
- Ability to apply basic computer skills.
- Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, preferable.
- Keyboard skills are essential.
- Must be able to multitask and utilize multiple system applications simultaneously.
Interested? Please reach out to Emily Hartzell at ehartzell@judge.com for immediate consideration.
Contact: ehartzell@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com