Posted in Other about 2 hours ago.
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Particle Measuring Systems (PMS) sets the standard for cleanroom contamination monitoring. With more than 60 patents, we create the technology that enables our customers to make fact-based decisions, improve process yields, and comply with ever-changing regulatory requirements.
Particle Measuring Systems is seeking to hire a Sr.IT Support Specialist.
This role will be a key part of a growing team that helps drive the success of the IT department by providing excellent customer service and technology experience. The Sr. IT Support Specialist will ensure PMS's systems are efficient, secure and up to date, providing IT support and expertise to keep everything running smoothly across our global operations. The ideal candidate will possess a strong sense of leadership, curiosity, willingness to learn and grow, and a blend of technical expertise, problem-solving skills, and customer focus.
Responsibilities:
• Establish clear escalation points for both first and second level technical support across our global operations.
• Troubleshoot and resolve technical issues efficiently and effectively, escalating complex problems as needed.
• Communicate with our internal associates and team members for efficient resolution.
• Provide guidance and mentorship to the support team in delivering the IT support operating model.
• Provide remote and on-site technical support to customers as required.
• Document and track customer issues and resolutions.
• Maintain inventory of hardware and software assets.
• Participate in the development and improvement of IT support processes and procedures.
• Manage AD (Active Directory) users and groups, permissions, and Microsoft Exchange email systems.
• Provide Support for our Microsoft 365/Azure environment with emphasis on Outlook, Microsoft Teams, OneDrive and SharePoint applications.
Qualifications
• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge and understanding of Microsoft 365 and Azure environment
• Understanding of networking including DNS, DHCP, TCP/IP
• Strong documentation skills
• Experience with troubleshooting and resolving technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Creative thinker and curiosity for technology.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team.
• Team player and excellent customer service.
Required Skills:
• Exceptional communication and leadership skills.
• Strong analytical and creative problem-solving abilities.
• Proven Work experience with Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with working with Hypervisor technology (Hyper-V and VMware)
• Experience with cloud-based technology and applications.
• Experience with Microsoft Exchange (On-Premise and Online).
• Working knowledge of Microsoft Intune and SharePoint
• Ability to effectively communicate in English, in both written and oral forms.
• Ability to evaluate and implement emerging technologies.
• Must demonstrate a continuous improvement mindset.
Additional Preferred Qualifications:
• Experience with network infrastructure and security.
• Familiarity with database management systems.
• Experience with ITIL service management framework.
The Nuts and Bolts
Location - Boulder, CO.
2024 Benefits At-a-Glance
Our benefit package is provided through our parent company, Spectris.
Medtronic |
Medtronic |
Medtronic |