The Southeast Region is currently seeking a Claim Director of Lost Time Workers' Compensation claims. This role is responsible for handling the region's most complex claims with the highest exposure, ensuring all aspects of regulatory compliance are met, assisting with training and employee development, and delivery and reinforcement of principles. The position will report to a Workers' Compensation, AVP Claim Manager. All employees are required to work from the Philadelphia office a minimum of 3 days per week.
Help train, mentor, and develop staff who are at different stages of their career and experience levels
Display advanced claim handling skills on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies
Utilization of advanced analytics and metrics to manage claims efficiently and effectively within the region
Understand jurisdictional compliance requirements and ensure the region is meeting or exceeding the standards, providing feedback when warranted
Organize and facilitate monthly claim committees and staff training sessions
Demonstrate highly developed analytical, problem-solving and negotiation skills
Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
Partner with Claim Managers and Executive Claim Directors to manage large, multi-jurisdictional projects and initiatives
Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages and service issues
Effectively control the use, work product and expenses of outside vendors
Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops
Serve as a model for exceptional management skills involving collaboration, influence, strategic focus, flexibility, communication, and accountability
Positively influence the team environment to maintain a high level of employee engagement
Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
Work autonomously within granted authority level
Strong proficiency in all areas of Workers' Compensation claims adjusting
High level of accuracy with claim financials: benefit/bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers
Advanced understanding of Claim Best Practices and Business Analytics
Ability to incorporate analytical data into team management
Ability to monitor and handle claims in multiple jurisdictions and within compliance standards
Ability to influence staff, peers, and leadership with conviction
Ability to conduct trend analyses
Exceptional negotiation skills and resources that will influence team results
Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
Extensive knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulation
Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
An ability to be flexible, imaginative and to work well in teams
Exceptional organizational, prioritization and time management capabilities
Innovative thinker with ability to multi-task, plan and delegate appropriately
Minimum 10+ years of experience in handling complex Workers' Compensation claims (other lines of business not applicable)
Prior Workers' Compensation supervisory experience a plus
Prior experience creating and leading training
AIC, RMA, or CPCU completed coursework or designation(s) is a plus but not required
Proficiency with Microsoft Office Products
If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.