Infrastructure Engineer at Kforce Inc in Memphis, Tennessee

Job Description:

RESPONSIBILITIES:

Kforce has a client that is seeking an Infrastructure Engineer in Memphis, TN.

Summary:
As an Infrastructure Engineer, you will be focused on driving the exceptional delivery of our Platforms. This includes primary delivery of operating system engineering, software packaging & deployment, risk & vulnerability patching for systems running the Windows Client Operating System. Maintaining product, services, software, process, and hardware lifecycles for both PC and servers across this core business function will be vital to your success. You will be technically competent in Windows technologies and can clearly communicate strategy, vision, and articulate roadmaps across the business function.

Daily Responsibilities:

• Delivering first-line support for end users to include troubleshooting issues with or/on computer hardware, software, or peripherals in an effective, efficient, and timely manner and partnering with your peers to ensure exceptional delivery across the portfolio


• Be ahead of the game in all aspects, proactively analyzing data, working within the organization and across key business units to predict what comes next


• Be counted on to ask the right questions of other technical experts and strategic partners to bring solutions that makes our services a strategic advantage


• An understanding of the importance of documentation and its place in the delivery of technology is key


• Often serve as the single point of contact between service integrators and business users on a day-to-day basis


• Serve as the focal point for reporting incidents and processing service requests


• Manage incoming service requests using an Enterprise Service Management tool


• Maintaining status and ensuring our stakeholders remain updated is a must


• A customer service/customer satisfaction mindset is paramount

REQUIREMENTS:

• Bachelor's degree or combination of relevant education, experience, and training


• At least 5 years of experience in Information Technology with Windows platforms


• At least 3 years of experience with Server Administration (MCSE, MCP, etc.)


• At least 3 years of experience with Linux experience (RHEL, CentOS, or Ubuntu)


• At least 3 years of experience with Desktop Support


• Experience with Windows 10 along with application compatibility and servicing using desktop analytics and PowerShell


• An understanding of configuration management solutions on the Windows Operating System


• Hands-on experience with hardware troubleshooting, advanced troubleshooting, and operational support experience


• Experience with building, deploying, and monitoring production systems with industry leading observability tools


• Experience with monitoring, troubleshooting, and documenting production platforms and services


• Extensive experience understanding active directory including group policy management and implementation, admin templates, logon scripts, etc.


• Experience with patch management for Windows, M365 and third-party applications


• Experience in troubleshooting and understanding client-side GPOs


• An understanding of Windows imaging on multiple hardware makes/models


• Passion for troubleshooting, investigation and performing root-cause analysis


• Excellent verbal and written communication and collaboration skills to effectively communicate with both business and cross-functional technology teams


• Ability to simplify complex concepts and communicate them to non-tech stakeholders

Desired Skills (but not required):

• Microsoft Certifications a plus


• PowerShell scripting experience is preferred


• Experience in Agile delivery and Program Increment (PI) Planning is a plus

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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