Experience leading teams responsible for systems used in a structured, regulated environment at a client's site
Lead weekly IT Governance meetings with client's IT management to mature and improve the service over time
Prepare and submit monthly Service Report(s) to client's IT management
Prepare presentations for senior management, and effectively communicate will all levels of the organization to ensure client needs are identified and met
Responsibilities
Client Aligned
Develop and improve Support processes and procedures as defined by the client as well as PerkinElmer best practices
Manage all aspects of IT Support including coordination of support with client's IT, partner stakeholders, and external vendors
Prepare work plans, timelines and executive summary reporting
Manage an efficient and effective governance implementation ensuring all parties are informed at all levels
Ensure awareness of application environment status with business areas and IT teams through analysis, documentation, and review of existing processes, procedures and systems
Create and maintain standards, procedures and documentation related to the area of responsibility as defined by the client SOW
Participate in the definition of testing/development environments designed for testing and evaluation of new technologies
Ensure all system testing and maintenance (new implementations, routine patching, daily monitoring, etc) is performed successfully and communications are managed accordingly
Execute Change Management initiatives within the parameters defined by the client
Identify opportunities for improvement within the organization that align with client's goals and/or changes in the environment
Team Leadership
Regular team engagement to review existing and upcoming work responsibilities to ensure all work is assigned, active and on track
Develop and train team members
Effectively manage, prioritize and delegate initiatives to provide a balanced work environment for the team as well as facilitate team development
Build and maintain a professional working relationship with business stakeholders, IT, other cross-functional teams, and management
Ensure team members follow and improve documented processes, procedures, policies, and best practices
Ensure the team is always up to date with all trainings
Ensure the team is complying with all GxP practices
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications:
Bachelor's degree in Computer Science or related field with a minimum of 5-7 years of relevant IT software support and professional scientific lab experience.
Strong commitment to customer service, teamwork, collaboration, adaptability, and taking initiative
Possess a high level of professionalism, including excellent listening skills, superior analytical skills, and excellent verbal and written communication skills
Preferred Qualifications:
Understanding of ITIL processes, practices and application software support
Detail-oriented working style, including strict adherence to Standard Operating Procedures (SOP's), compliance with Health Authority Regulated practices, and company policy and procedure
Drive for achievement, and demonstration of excellent problem-solving skills to provide effective resolutions
Effective leader of both onsite and remote team members
Excellent planning, organization, and prioritization skillsets
Work Environment:
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against animal allergens where animals are present in the laboratory environment.
The annualcompensation range for this full-time position is $100,500 to $130,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.